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Nalley INFINITI Marietta
Marietta, GA
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 570 reviews
October 31, 2024
James was very nice text when car was ready , I was a little late he said no problem he showed empathy and compassion . I hope they keep him. Thank you little late he said no problem he showed empathy and compassion . I hope they keep him. Thank you More
by Teedixon3
Employees Worked With
James in service department
October 21, 2024
After paying to have my car towed to this dealership and waiting for close to 3 hours, I was told that I needed to replace the battery terminal. I paid $145 and left the dealership. I drove less than 2 mile waiting for close to 3 hours, I was told that I needed to replace the battery terminal. I paid $145 and left the dealership. I drove less than 2 miles and my car stopped running and had to be towed back to the dealership. They then told me I needed an alternator. They had more than enough time to accurately diagnose the issue. They were not competent and the service advisor lacked customer service skills and knowledge. She ignored me and tried to blame her lack of knowledge on me. I will NEVER visit this dealership again. I would also like a refund for the battery terminal I paid for considering it didn’t fix the issue at all. More
by vickilavon
Employees Worked With
Service Advisor - Dawn
October 20, 2024
Great service. Hopefully remembering tech who took care of us...Javon? Went way over what he needed to do bc hought i left my car keys there. He checked atleast Hopefully remembering tech who took care of us...Javon? Went way over what he needed to do bc hought i left my car keys there. He checked atleast 4 different places. I thought I may left them. He went way above to help me find them and was so pleasant inspite of the time involved. Great employee and great service! More
by Judykm
Employees Worked With
Javon. Do not know his last name
October 12, 2024
The people working there are great, friendly professional and courteous . It appears to be the service department everyone in the waiting area was complaining of how long they had been waiting . They had app and courteous . It appears to be the service department everyone in the waiting area was complaining of how long they had been waiting . They had appointments as I did. Makes me think for smaller services such as oil and filter change I should visit an independent service company. More
by maureenjefferson84
Employees Worked With
Dawn Bersco 5 stars
