Nalley Hyundai

Monalisa Moody 2016 Veloster - Survey Both Orren Crowther and Sean McCray did a very good job of making the car buying experience straightforward. This was my very first time buying a bran Both Orren Crowther and Sean McCray did a very good job of making the car buying experience straightforward. This was my very first time buying a brand new vehicle and I am a very satisfied customer! More

Poor customer service My back up camera does not work, and it was very hard to make contact with service department. It took over a week to make contact even after being t My back up camera does not work, and it was very hard to make contact with service department. It took over a week to make contact even after being told some would get back with me. poor customer service. Feel as though after deal had been sealed no one cares. More

Amish Cline was great!!! Mr. Cline was such a great salesman. He made my mom and I feel good about our purchase. I went to help my mom find a car and I ended up leaving with Mr. Cline was such a great salesman. He made my mom and I feel good about our purchase. I went to help my mom find a car and I ended up leaving with a 2018 Hyundai. He really cared and is good at his job. Keep up the good work Amish!!! More

Buying a car is always a pain, but Our sales rep, Amish, was very nice. He was kind, welcoming, but not aggressive, knowledgeable, thoughtful and most importantly, respectful. Our two k Our sales rep, Amish, was very nice. He was kind, welcoming, but not aggressive, knowledgeable, thoughtful and most importantly, respectful. Our two kids were with us from the test drive through to driving the car off the lot, and our whole family was made to feel welcomed throughout the process. Amish is a kind, genuine sales person, I highly recommend him... Now if only the process could get faster...that would be great! More

N/A Great customer service, was very helpful in trying to get me into a vehicle and paid attention to what I wanted. Also tried their best to get me into Great customer service, was very helpful in trying to get me into a vehicle and paid attention to what I wanted. Also tried their best to get me into a car where not much negative equity was rolled over. More

Great dealership , great service, great experience!!!!! Would recommend and plan to only do business here! Everyone was very nice and professional! Great place! So h , great service, great experience!!!!! Would recommend and plan to only do business here! Everyone was very nice and professional! Great place! So happy with my purchase and experience! More

Great Customer Service Very professional and helpful staff. Enjoyed my car purchase process. Mr. Crowther was extremely helpful and very knowledgeable. I was impressed with Very professional and helpful staff. Enjoyed my car purchase process. Mr. Crowther was extremely helpful and very knowledgeable. I was impressed with how smooth my process was at Nalley Hyundai. More

2017 Sonata Working with Lenworth Mumby was a very pleasant car buying experience. He was very professional but yet friendly. He made the entire process seemless. Working with Lenworth Mumby was a very pleasant car buying experience. He was very professional but yet friendly. He made the entire process seemless. He is an excellent employee and an asset to your company. More

My New Ride My experience was great! I will recommend my salesperson and this dealer to others! None of the people listed below assisted me with my purchase. The My experience was great! I will recommend my salesperson and this dealer to others! None of the people listed below assisted me with my purchase. The only way I could submit my survey was to choose a name. This survey needs to be corrected so that it will reflect accurate information. Thank you. More

xxxx poor sales manager! Below is a copy of the Email I sent the GM of Nalley Hyundai. Feel free to read it. To top it all off, we ended up having to cancel a subscription to Below is a copy of the Email I sent the GM of Nalley Hyundai. Feel free to read it. To top it all off, we ended up having to cancel a subscription to SiriusXM that the dealership decided to put in our name!! DISGRACEFUL!!! My wife and I met with Keosha Green tonight to discuss the possible purchase of a 2017 . Hyundai Santa Fe Stock number HG498337. We had looked at this vehicle and did have quite a bit of interest in it. Once we test drove it, we sat down with Keosha to discuss the purchase of this vehicle. The internet price shows $32,160, which includes a promotion from Hyundai giving $2,750 cash back as well as what is termed "Price Difference" which is in the amount of $3,035. The internet price clearly states that it includes the dealer service charge of $599 as well as the title service fee of $98. We went back and forth with Keosha going to the sales manager a few times and he wasn't able to remove the $98 or the $599 for some reason nor was he willing to give us the full "Price Difference" amount. After about the third time of us going back and forth the sales manager comes out to us. He didn't even introduce himself but instead he started the conversation with "I'm not going to bicker with you folks on $98. If that's what it is going to come down to y'all have a good night." The he proceeded to tell my wife and I that since he overvalued our trade in to "help us get the right figures", he wasn't going to do any more on the new car so that he could have a "car with 90,000 miles that nobody will want". It is not our fault that he quoted $15,000 on our trade in of a 2015 Kia Sorento. The fact of the matter is that he wasn't even willing to try and make a sale. He should have had no problem removing what the website clearly states is included, I'm sure he realized that it would be false advertisement if it wasn't removed. When asked about the "Price Difference", he said that the full website shows the rebates that add up to that amount. The only issue is that there is no way you can combine the amounts that are listed to come up with $3,035. I can tell you that I have never been treated so poorly by a manager of any type. I do love my Kia that I purchased from Nalley Kia, however if this is the way the staff at Nalley are supposed to act, there is no way I will spend another penny at any of the Nalley stores. I feel sorry for Keosha for having to rely on such incompetent management to do her job. I will never deal with a Nalley location again!!! More