Nalley Honda of Union City

I had made an appointment to test drive the Honda CRV. They were ready for me when I arrived. She took the time to explain where various things were in the car, especially helpful since it was raining. They were ready for me when I arrived. She took the time to explain where various things were in the car, especially helpful since it was raining. I had not come prepared to purchase the vehicle, only to test drive it. I liked it so much, I decided to see what type of deal could be made. Amber and her Sales Manager worked diligently to put together the figures for me. I had told them that I was prepared to write a check for a specific amount and it was up to them to make it work. They worked it out to my satisfaction and I drove away in my new CRV. I will definitely recommend Nalley Honda to anyone More

It's been many years since I've purchased a car so I was skeptical about the process including the length of time it would take to close the transaction. Shopping on line was a new and unique expe so I was skeptical about the process including the length of time it would take to close the transaction. Shopping on line was a new and unique experience for me. I was able to get the internet price of the car. That made me happy. Saliou Ndoye, the salesman, was very professional and did everything he could do to address a bump along the way. I did not initially receive the correct paperwork for the certified inspection. I asked to speak to David Byrd, a Sales Manager, about it and he made sure I received the proper paperwork rather quickly. I would not have purchased the car had I not received the financing I wanted. Jason Tressa, the Finance Manager was very professional. He gave me an acceptable rate, explained everything related to the purchase in detail and assured me that he would help with any problems. I am happy that I chose Nalley Honda, not too far from my neighborhood, because I believe I've made a contribution to my community and the service was great. I'm waiting for my tag and am confident that if I do not receive it in a timely manner that I'll receive assistance. By the way, it did not take long to close the transaction. That really made me happy. Also, the dealership has a great team of people who work together to satisfy customers. More

Owner manuals were missing from the 2009 Infinity we purchased when it came back from the detail shop. We were promised by both men that they would be overnighted the next day to us. Three weeks later a purchased when it came back from the detail shop. We were promised by both men that they would be overnighted the next day to us. Three weeks later and 4 unreturned phone calls later, no manuals. The Navigation isn't real easy to deal with without some instruction. run,don't walk. There are many reputable dealers you can do business with. You would think they would have the professional courtesy to return a call and tell us they don't plan on following through with the promise. The dealers GM, won't even return our call. More

Bobby McCullough, knew what I wanted, and had everything ready to purchase car. He kept me inform on what was going on. I got car for my son. I'm handycap and didn't have a ride, Bobby pick me up and drove ready to purchase car. He kept me inform on what was going on. I got car for my son. I'm handycap and didn't have a ride, Bobby pick me up and drove me to dealership. Bobby was very pleasant to work with. More

My wife and I had a miserable experience today with your dealership. I am a USAA member and have bought many vehicles through zag/truecar and this is by far the worst case of bait and switch that I have eve dealership. I am a USAA member and have bought many vehicles through zag/truecar and this is by far the worst case of bait and switch that I have ever experienced. By contrast, I purchased a 2014 Accord yesterday at Autonation and it was a very smooth process. I felt misled regarding the discounts, dealer installed equipment, and trade appraisal. I specifically confirmed with Amber the sticker price and discounts prior to having my wife bring in our trade. Later I was informed that the "guaranteed" discount would not be honored and that that I would have to pay almost $2K in peripherals that represent zero value to me. Also, Leroy and I had agreed on a trade value over the phone of $30K if the vehicle was in "good" condition. I was later told the car appraised as "very good" but the offer was now $29K. Lastly, I let Amber and Leroy know that my wife was on her way and yet she waited 45 minutes upon arriving for Amber to greet her. I let them know that I would be buying the vehicle with my wife and yet Amber was extremely dismissive and kept her in the dark for over 4 hours. More

Just wanted to point out the fact that my experience with Nalley Honda was beyond excellent. My salesperson Sanober was very sweet and energetic most of the time it did not very like was being pressured into Nalley Honda was beyond excellent. My salesperson Sanober was very sweet and energetic most of the time it did not very like was being pressured into purchasing a new vehicle and even though my monthly payment was not my ideal payment, she still managed to get it close, I guess. So thanks Sanober from Nalley Honda Union City GA, More

I purchased a 2013 Honda Odyssey from Nalley Honda (Union City, GA) about three weeks ago. Although pleased with my vehicle, I'm unhappy with the sales process. The dealership has yet to address my concerns City, GA) about three weeks ago. Although pleased with my vehicle, I'm unhappy with the sales process. The dealership has yet to address my concerns after multiple contacts to general management. My husband and I drove two hours to Nalley after negotiations via phone. A sales manager, Mr. Byrd, told us our sales price included the accepted certificate from our bank’s car buying service (USAA), plus the cost of “add-ons.” One of the add-ons discussed at the dealership was the Protector package. Our sales rep told us the Protector was “included in the price of our vehicle” and it comes with “every Nalley vehicle.” We were not given the option at that time to decline, so I was shocked to see the $799 price tag for the Protector during financing. But, after nearly 5 hours at the dealership, we were in a rush pick up our son from daycare. So, we confirmed again with financing that the $799 was included in the sales price of our car and signed. When I got home, I noticed the $799 had been added AFTER taxes, and the sales price of my vehicle had been manipulated. So, the Protector is clearly an “option,” not an “add on.” I called the next day requesting a refund of the $799. It was denied. I was told by another manager and then Mr. Byrd that I could decline the Protector now but the sales price of my vehicle would be the same, and even if I had declined during the sale, negotiations would not have gone lower. In the end, this dealership took advantage of our exhaustion and need to get our son. It was easy, then, to creatively explain and manipulate numbers without us noticing. Not only am I out $799 in potential savings, but the sales staff also used a $500 cash back entitlement I received as an active duty military member to make their calculations appear seamless. We should have checked our paperwork more clearly, but I am appalled a reputable Honda dealer would include the Protector without clear consent of the customer, not disclose such an expensive price tag during the sales process, and take advantage of its customers in such a way as we were. As a customer, I expect to be treated with honesty and integrity, and Nalley Honda did not do that. I would not recommend them to anyone, and due to the dealership's lack of response, I will be reporting the situation to Honda America as well as the USAA car buying service. More

These guys are Crooks!! BE AWARE!!!! Do Not Buy A car from these guys!! They have wasted 4 hours of my time on one day and then 3 hours of my time on the second day trying to scam me. They sold me a car from these guys!! They have wasted 4 hours of my time on one day and then 3 hours of my time on the second day trying to scam me. They sold me a car and when I came out to drive the car off the lot, turned out they had switched out my car to a cheaper model thinking I might not recognize the car they sold is missing the navigation. DO NOT DO BUSINESS WITH THESE GUYS!!! Oh FYI - LEEROW - He does not have any sort of professionalism. Half way throughout the deal he will start calling you "bro" instead of "sir" like other salesman do. If they don't like you they will stop answering your calls. More

I made the mistake of purchasing a new car at Nalley Honda about a month ago. Thinking that i had a firm deal with the internet sales department, i had a coworker drop me off at the dealership. Things s Honda about a month ago. Thinking that i had a firm deal with the internet sales department, i had a coworker drop me off at the dealership. Things soon began to slowly go downhill as i was passed off from person to person with lengthy intervals in between. I indicated that i had already arranged a deal on a specific vehicle, and that i just needed to verify the figures. Yet another person comes out with all kinds of pricing and interest rates and such written on the dreaded "four square" document that car salespeople try to confuse you with. I told him that i would buy the car at the price given to me over the phone, and not one penny more. So, at around 10:15 that night i finally was able to leave with my new car. In the light of day the next morning, i discovered remnants of the plastic coating all over the car, which took hours to remove. Fast forward about 4 weeks, and my tag had not yet arrived. So, i called the dealership to find out that it had not even been applied for yet. Three different people, including the general manager, said they would find out whats going on and will get right back with me. Of course, no one ever called me back, and it looks as though i am going to have to sort out the tag on my own. In conclusion, i severely regret giving my business to such a poorly run dealership. More

We arrived at Nalley at 9am. After test driving 1 Odyssey, we decided to get a price on it with our trade in. Little did we know that we wouldn't leave till 1:30pm. Needless to say, we were in a hu Odyssey, we decided to get a price on it with our trade in. Little did we know that we wouldn't leave till 1:30pm. Needless to say, we were in a hurry by the time we got to financing because we kept telling them we needed to leave for an appointment at 2pm. So, they were able to easily slip by us over $3000 in extended warranties and service plans. We were never presented with the terms to not purchase them. We were shown a sheet with our choices and not selecting any of them wasn't on there. Yes, we should have read the contract more carefully, but they took advantage of needing to leave and being exhausted by the whole process. We did discover we could cancel the service, but that is a terrible waste of time also. They tell you both you and your spouse need to come in. There should be a way to cancel over the phone, by fax, or online. Still, we don't think this warranty is priced reasonably. Plus, if we don't return to their dealership there is a $100 deductible. So, we both went in to cancel. To our surprise, they only had me sign it and not my wife. So, there was really no reason why we both had to come. Again wasting our time again. Cancelling took a half hour including our time waiting for someone to see us. We have also learned that Honda offers an extended warranty and service that is good at ANY dealership without a deductible. We were never offered that as an option either. Finally, we managed to get a very small scrape in the back door when we opened it in our garage. No one there seemed to be able to tell us how to fix it. The parts department had no touch up paint for a 2013 model. They kept wanting to send us to a collision center. We just left disgusted. Overall, we like our Odyssey, but have serious reservations with ever doing business with Nalley again. We might try the dealership in LaGrange instead. More