Nalley Honda of Union City

Awesome Buying Experience! Mr. Johnson I had the pleasure of purchasing a 2017 Honda Civic from one of your great car salesman, Mr. Walt Johnson. The service I received was absolutely pheno I had the pleasure of purchasing a 2017 Honda Civic from one of your great car salesman, Mr. Walt Johnson. The service I received was absolutely phenomenal! Mr. Johnson ensured that I was not only happy and satisfied with my vehicle but also that it was within my price range. Although, I was a tad bit indecisive during my initial search, he remained very patient and informative. After purchasing my vehicle, Mr. Johnson continued to extend exceptional customer service by following up with me to make sure that I was pleased with my vehicle. I would highly refer his services to anyone in search of a five star customer service experience and a great deal on a quality car! More

Paige Celis I will like to give Paige 5 stars because she was very polite, helpful and she took the time to explain everything to me. I came form another Honda d I will like to give Paige 5 stars because she was very polite, helpful and she took the time to explain everything to me. I came form another Honda dearlership and was very upset cause I didn't get service that I felt I should have gotten. Went there to get my tire fixed and was told that it couldn't be repaired that I would have to purchase a new one. I was ok with that. I was then told they would have to order the tire and I couldn't get it until the following day. Now mind you it was 11:00 o'clock AM and I couldn't understand why I would have to wait a whole day to get this tire. I also explained that I had a appointment later that evening and didn't want to drive my vehicle with that dummy tire on it. The service tech told me I could drive it for 50 miles then I would have to stop and let it cool off for about an hour. I then asked if she could check with some other Honda dealerships and see if they had the tire. She told me she didn't know of any close in the area. Now I was at AutoNation Honda on Thornton Rd. I then mentioned that there was one in Union City. So she called and they told her that they had 4 tires. I asked her if they would bring the tire to them and she said no that I would have to go there, that's how I came to Nalley Honda. Paige was the first person I saw when I arrived and she was very helpful. I explained my situation to her and she didn't hesitate to help me one bit. She put the best service technician on the job and put the tire on my car and I was able to make my appointment. I will be returning to Nalley Honda for all of my service needs on my vehicle from here on out. Paige Celis is a big asset to your company, I can tell she enjoys her job. More

Long time customer I have received excellent service for years from Svc. advisor David "Marty" Ellard. He is very professional & explains things very well. The mechan I have received excellent service for years from Svc. advisor David "Marty" Ellard. He is very professional & explains things very well. The mechanics are very knowledgeable and do a good job. Also, I recently was assisted by Mr. Avery in parts. He was also very helpful & nice. More

Great customer service I arrived at nalley Honda around 8:05am for an oil change and tire rotation. My car was serviced I was walking out the door before 9:00am. This was on I arrived at nalley Honda around 8:05am for an oil change and tire rotation. My car was serviced I was walking out the door before 9:00am. This was one of the best experiences I've had. They were very professional and the service was fast and efficient. More

Great Service, Amazing Sales guy! My husband and I went today to Nalley Honda in Union City, Ga, off of Jonesboro Rd, exit 64. We saw Sales representative, Marty Hagood. He was a gre My husband and I went today to Nalley Honda in Union City, Ga, off of Jonesboro Rd, exit 64. We saw Sales representative, Marty Hagood. He was a great salesperson who was very knowledgeable and helpful! We left there with a beautiful mini van and a great deal! Please go here if you are in the market for a Honda and a great deal! See Marty Hagood! More

Poor Finance Manager If possible, I would rank this dealership a negative 1. On Friday evening, October 14th, 2016. I walked into this Honda dealership to buy a new car. E If possible, I would rank this dealership a negative 1. On Friday evening, October 14th, 2016. I walked into this Honda dealership to buy a new car. Everything started off great, my sales rep was very helpful and pleasant. She looked at my trade in vehicle, gave me an offer which I declined and then I decided to pay outright for my new car. This is where it gets interesting.... My sales rep walks back to the desk where I was signing the paperwork introducing her finance manager (older Caucasian Man). The manager said I had to fill out a credit application for my new car. I mentioned to him that I will be paying outright for the car and will not be needing any credit from the dealership. He then goes on to ask me how I will be paying for the car. I responded by saying a check from my company. Then he ask's, "What does your company do?" I said, it's an "online business". His follow up question was "what type of online business", "maybe my dealership may need some things off your website"(with a fake laugh). I respectfully responded by saying "I do not carry any products suitable for your dealership" I also said, if you're wondering how I am able to afford a $25k car, I work for company xyz" He then said "Oh yes, I noticed you are wearing company xyz shirt and I was wondering where you got that shirt when you walked in to the dealership". Really? You were wondering where I got my company shirt from? Basically insinuating or assuming that maybe I stole it! Mind you, this company in question is a top 10 fortune 500 company and one of the top 15 largest companies in the world. I'm presuming he did not believe a young black man could work for such a company. I, myself, own 2 businesses, -and I've written larger checks for cars worth over $100k, and I've owned at least 5 high end cars in the past 3 years and I've never been treated in this manner. This type of treatment to buy a HONDA? REALLY? I am VERY disappointed at the finance managers behavior and WILL NEVER HIRE such an employee to run any of my businesses. Nalley has lost my business even though it may be a drop in the bucket, the question is how many other customers will NALLEY lose as a result of this low performing Manager? Business is not about today, It's about tomorrow. I wish the dealership the best and I would like to thank My wonderful sales rep who treated me VERY well. I will be buying the car from a different dealership. More

Poor service department I took my 2016 accord in for 2nd service today, car has 10,000 miles and advised them that rpm surges at various times while driving. They informed me I took my 2016 accord in for 2nd service today, car has 10,000 miles and advised them that rpm surges at various times while driving. They informed me that they could not duplicate! I challenged the service manager that I saw a technical service bulletin online. He said that there was not one on my car. So when I left I called another dealership and the said my car has a software update needed for this problem! I will never give them anymore of my business! That's really sad since I have purchased 3 cars from Nalley Honda./ union city More

Awful, poor service! Horrible! Go buy your car or serve it in another dealership.The waiting area is dirty, has flies, specially the kids area, even the books has food and Horrible! Go buy your car or serve it in another dealership.The waiting area is dirty, has flies, specially the kids area, even the books has food and dirt all over. The waiting time for service is not acceptable, even when having an appointment. Made the mistake of buying a 2nd car here, their service is poor, poor! After waiting for a full hour w/ 2 kids they I didn't have an appointment, which wasn't true. After 1 1/2 hour they still haven't even look at the car and said another 40 minutes were needed for something only should take half hour. They also made us bring my old car to trade w/ a false advertisement saying will give us the value of Kelly blue book, which was another lie. We are repeated costumers of new cars and use Honda financing that will never come back to this awful customer service! The Honda financing department made also a mistake in my application and gave me 1% over the interest rate of what they should have. I received a letter later from the bank who bough the loan stating this mistake. More

Worst dealers They sell car for which you already make a down payment , even without informing you. They are behind nothing but money. If someone is ready to pay a They sell car for which you already make a down payment , even without informing you. They are behind nothing but money. If someone is ready to pay a higher amount for a car, they will not inform you, even if you have already booked it with some amount. They dont keep record of anything at all. If we say we are to come and see a car, they wont register it. They will sell the car before we reach the venue. I dont blame all salesperson in Nalley Honda. Only some of them are terrible. Poor management, communication between salesperson More