Nalley Honda of Union City

Duplicate services performed within 6 months Nalley Honda Service repeated services that they claimed made my car unsafe twice in 6 months. I've called the Service Manager and left messages twic Nalley Honda Service repeated services that they claimed made my car unsafe twice in 6 months. I've called the Service Manager and left messages twice to get an explanation but have not been contacted. When we picked up and showed proof they had already done (or at least what was previously charged to me) for the same service 6 months ago, he took the charges off with no explanation as to how or why I was told my car was unsafe to drive or why the services were done twice. Of an even more alarming safety concern, I was told I had a dry rotted belt. I had stopped in 3 weeks prior (18Nov2017) to get a tire looked at and confirm everything was safe for a long trip; I was told I needed two new tires installed and that everything else looked good for the trip. During this new service I paid 500.00 in "emergency" services needed to be done before it was safe to drive my car. How do you get a dry rotted belt in 3 weeks? These actions are very concerning as to the ethical behavior of Nalley Honda Service Department. More

Beware of Nalley Honda's Service Department Christopher Thompson was very rude and dismissive. I tried to explain my situation to him but he in so many words accused me of lying. He would not Christopher Thompson was very rude and dismissive. I tried to explain my situation to him but he in so many words accused me of lying. He would not listen to my explanation of the situation. I have never had a service manager to be so outright rude and disrespectful. Karim did listen but he did not offer a solution to the problem. I will never set foot in this dealership again. I have friends and family members that are joining me in not patronizing this establishment ever again. More

Best Car Buying Experience of My Life I have bought a lot of cars in my 67 years but this was the best experience of all. I would rate them even higher if possible! It could not have gone I have bought a lot of cars in my 67 years but this was the best experience of all. I would rate them even higher if possible! It could not have gone any better! It is a 2 hour drive to Nalley from my house but these folks made it worth while. The salesman was very knowledgeable and friendly as was the business Office manager, I also got excellent service from the service department when they installed a roof rack on my new {to me} 2015 Honda Pilot a few days later. I would most definitely recommend Nalley Honda to anybody looking to buy a vehicle. More

Karim Easley Mr. Easley has always serviced my car from the time I bought it new. He is technically proficient, professional and competent. I appreciate his cando Mr. Easley has always serviced my car from the time I bought it new. He is technically proficient, professional and competent. I appreciate his candor and friendliness. He has always treated me and my family fairly and with respect. There has been times when I thought he was in error about the problem with my vehicle and invariably he was correct. And often he has spotted potential problems about my car I was not aware of. He is quick to offer service coupons, if there are any. And he does not give the impression he is trying to gouge you by offering things really not needed. I highly recommend Mr. Easley if you go to Nalley Honda for service. Gary V. Little 770.996.6981 More

Great services Nalley Honda Has maintain my Honda accord that is still running good for 17 years and still going stronger same motor and everything. My service advis Nalley Honda Has maintain my Honda accord that is still running good for 17 years and still going stronger same motor and everything. My service adviser was the best. More

The WORST company I have ever interacted with This is the literal worst company I have ever had the misfortune of interacting with. This is a long post, but Nalley is HORRIBLE. My husband and I ar This is the literal worst company I have ever had the misfortune of interacting with. This is a long post, but Nalley is HORRIBLE. My husband and I are both active duty military, and returned from two years overseas recently. We're also expecting our first child, so we came here to buy a family friendly car. Nalley screwed up our financing paperwork, didn't file for my permanent tags, and failed to notify us until I called a MONTH after we bought the car because the temporary tags were due to expire soon. We're stationed in SC, and they told us that even though Nalley screwed up, I should drive to the Georgia DMV (as a five months pregnant, active duty military member) to get my temporary tags extended myself. After I told them absolutely not, getting the runaround with multiple people, calls not being returned, etc, one of Nalley's guys then lied to us that new temporary tags were in the mail, promised to get us the tracking number, and then failed to respond to follow up calls and texts. We later found out from another Nalley employee that he had never sent them, and finally got new temp tags overnighted the day before mine were due to expire. They also repeatedly promised and failed to provide the final information on the car loan so we could pay it (and told us the wrong date on when the initial payment was due), almost resulting in a late payment on my credit report. After all of this, when my husband finally got Nalley's manager on the phone- after several weeks of asking to speak to him, being promised he would get a call back, and that never happening- the manager told us that we didn't live in Georgia, the sale was over, and Nalley doesn't owe us anything, including an apology. We're very happy with the Civic we got, but wish we had bought it from ANYWHERE else. More

FALSE ADVERTISING...SCAM...GO TO CARMaX On 4/29/17 I had a horrible experience at Nalley Honda Union City Ga. I am in the market for a used car for my daughter, we passed by and saw a white On 4/29/17 I had a horrible experience at Nalley Honda Union City Ga. I am in the market for a used car for my daughter, we passed by and saw a white Honda Accord with $12,991.00 in big yellow numbers on the windshield, so we turned around, inquired about the car. Salesman was great. Price was wonderful just what I could afford. Left to get my dad to come back to check the car out, we took a test drive came back went inside gave all pertinent info driver's license, social, insurance etc. signed credit application and all. Salesman came back said price wrong. Did not sale me the car. Me and my daughter especially was soooo disappointed, she cried her eyes and heart out. This was so wrong and even deceiving. They wanted me to look at other cars. I wonder if it was a trick to get me in the dealership to buy another car. Such a scam. Be careful and beware!!!! I just so happen to take a picture of the car with the $12,991.00 price on it before we went in to buy it because she was so excited taking selfies. Still sad and heartbroken. DON'T STOP KEEP GOING!!! More

Awesome buying experience! Trent and the finance team were awesome! I drove all the way down from Greensboro NC to buy an Audi S3 and when I got there it was clean and had a ful Trent and the finance team were awesome! I drove all the way down from Greensboro NC to buy an Audi S3 and when I got there it was clean and had a full tank of gas. The whole process only took 2 hours from the test drive to purchase. Very fair pricing and very nice people. More

Nalley Honda is a dishonest dealership Drove out to Nalley Honda in Union City tonight from Decatur because we were told that they had a car we were interested in purchasing on their lot. W Drove out to Nalley Honda in Union City tonight from Decatur because we were told that they had a car we were interested in purchasing on their lot. We were even called by one of their representatives on our drive out to confirm that we were on our way. When we arrived at the dealership we were told that they did not have that particular car on the lot and we were given no explanation as to why or how this mistake had taken place. We wasted our time and our money in driving out to Union City and we feel that this dealership owes us an apology and some sort of restitution. We honestly feel like this might be some sort of sales tactic to just get people on the lot and then possibly bait and switch them to another auto. We do not recommend this dealership to anyone and truly feel that they cannot be trusted. More

poor service Very poor service. A $1500 engine swap cost almost $3000. workmanship was horrible. They failed to connect various parts and pieces and wires, did not Very poor service. A $1500 engine swap cost almost $3000. workmanship was horrible. They failed to connect various parts and pieces and wires, did not secure hoses, which nearly cost me my new engine. They did however have plenty of excuses, none valid. Most common was that my car was old. More