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Nalley Honda of Union City
Union City, GA
459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 459 reviews
January 20, 2025
Very Disappointed. I took my car to Nalley Honda in Union City for a recall repair on a Wednesday(January 15, 2015). I was told by my service advisor, Sariah Johnson th I took my car to Nalley Honda in Union City for a recall repair on a Wednesday(January 15, 2015). I was told by my service advisor, Sariah Johnson that they needed at least 72hrs to replace my recall. If less she would let me know. I emailed and called her Thursday and Friday, there was no response to either. It was only when I talked to another service rep(Marty) that informed her that I had called about my car. I missed her call, but the message that she left still did not indicate the status of my car. When I called on Saturday, Marty, a service rep informed me that there was no record of my car being checked in at all...not even on the Wednesday when I took it in. In the midst of all this, I did leave a message for the Service Manager, Zachary, which I also did not receive a response. My car sat 3dys without anything being done. Management located my car on the lot and completed the recall replacement on Saturday. Extremely poor communication between service rep and management. My service advisor did not follow-up well with my emails or calls. I have yet to hear from my service advisor. I was very disappointed in the service that I received. More
by pgeorge8625
Employees Worked With
Sariah Johnson
January 12, 2025
Walt Johnson is deserved my five stars. He is a great salesman, and he assisted me with purchasing a 2024 Honda Ridgeline BE. The dealer has a great discount and American Honda gives specia He is a great salesman, and he assisted me with purchasing a 2024 Honda Ridgeline BE. The dealer has a great discount and American Honda gives special APR plus loyal customer $1,000. Great dealear! More
by TT
Employees Worked With
Walt Johnson
November 24, 2024
I would highly recommend Nalley Honda everyone was very friendly even the staff I didn’t work with. Talking with Mr Tooley before I arrived he knew what I was looking for and had perfect cars set up for my friendly even the staff I didn’t work with. Talking with Mr Tooley before I arrived he knew what I was looking for and had perfect cars set up for my test drive. He was very knowledgeable about the cars and had an easy going personality that was really pleasant to work with. He also went out of his way to make arrangements to help my mom find her perfect car as well arranging same day delivery from a sister dealership. Then working with the finance officer Mr Price he was very informative and invested in educating me in all aspects of the deal and optional packaging. He was very personable and enthusiastic about his job. A big thank you to all of them for staying late to make sure we were all set and happy before we left. More
by ajames0802
Employees Worked With
David Price, Maliik Tooley
August 22, 2024
Worst customer experience, hands down. Worked with a salesman drove an hour to their dealership, agreed on a price, made an appointment to purchase the car after they needed to do some ser Worked with a salesman drove an hour to their dealership, agreed on a price, made an appointment to purchase the car after they needed to do some service. They text me while I’m on my way, check in hand, to tell me they sold to someone else. Thomas and Chris Wilkins the sales manager…really awful thing to do to a customer. More
by devericks
Employees Worked With
Chris Wilkins
April 11, 2024
I purchased a 2024 Honda CRV EXL from Nalley Honda in Union City because of the excellence I experienced in the Sales Dept with Maliik Tooley. I would highly recommend Mr. Tooley for sales. I experie Union City because of the excellence I experienced in the Sales Dept with Maliik Tooley. I would highly recommend Mr. Tooley for sales. I experienced an issue with my tires and went to the Service Dept at Nalley Honda. They worked me right in and I was assigned an Internal Service Advisor, Errick Wheeler, who did an excellent job taking care of my issue. He immediately worked me in, diagnosed the problem as a nail in my tire as the reason it was losing air and took my car to the service area for the repair. It took about 30 minutes and he made sure not only my tire was repaired but that a Multi-point Honda Express Inspection was completed. With the excellent care I got, directed by Mr. Wheeler, he will be my “go-to” person for service in the future! Thanks for the excellent care! Nanette Manning More
by nanettepmanning
Employees Worked With
Eric Wheeler
March 12, 2024
Well for one they cool in here and Ericck and Norman is the best in the world! They literally helped me a lot when fixing my car and I will forever be grateful! if yall need yall car fixed go to them cause the best in the world! They literally helped me a lot when fixing my car and I will forever be grateful! if yall need yall car fixed go to them cause they gone do everything they can to help you! More
by Vanessa
Employees Worked With
Ericck, Norman
January 24, 2024
Justin Johnson is extremely rude, I was standing waiting to be seen and he told me in so many words to move because he was dealing with another customer and he wanted to give her his undivided attention. I’ to be seen and he told me in so many words to move because he was dealing with another customer and he wanted to give her his undivided attention. I’ve been waiting since 9 and not one time has he informed me about my vehicle. He asked another young lady which was nice to assist. He needs to work on his customer service More
by Lashae
Employees Worked With
Justin Johnson
January 22, 2024
I worked with Tonia Marigny. She was very personable and communicated the options clearly and answered all my questions. I was considering making my purchase with another competi She was very personable and communicated the options clearly and answered all my questions. I was considering making my purchase with another competitor but I choose to do business with Nalley Honda because of her. This was my second purchase at Nalley Honda. More
by Lawrence
Employees Worked With
Tonia Marigny
April 21, 2023
Service was incredible! I could tell that customer service is a priority at this location. Everyone we encountered met the mark and made my daughter Neba Evans 1st car buyi I could tell that customer service is a priority at this location. Everyone we encountered met the mark and made my daughter Neba Evans 1st car buying a great experience. My husband and I was very impressed and felt valued as a customer. More
by Nathan & Tressie Evans
Employees Worked With
Finance Dept: I think his last name was Mike (new from CA), Andre Dallas, Ayman Abdel Rahman
January 21, 2023
Buyer Beware. A friend purchased A LEMON from this dealership recently and difficult to believe the salesman was not aware of the condition. Still waiting on a con A friend purchased A LEMON from this dealership recently and difficult to believe the salesman was not aware of the condition. Still waiting on a conversation with the GM- after multiple requests for a call back. Steer clear. Buyer Beware. More
by Ponderpeoples
Employees Worked With
Andre Dallas
