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Nalley Honda of Union City
Union City, GA
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
February 13, 2025
I constantly receive unwanted emails from this dealership. I requested a valuation of my car on KBB and Nalley apparently participates with KBB. My goal was to get rid of a horrible CRV and now I dealership. I requested a valuation of my car on KBB and Nalley apparently participates with KBB. My goal was to get rid of a horrible CRV and now I receive constant emails from Nalley. All efforts to unsubscribe and even direct calls to dealership have failed to get me off their list. More
by Josephr66
Employees Worked With
Chris Wilkins
February 12, 2025
The Nalley staff was very helpful. My consultant, Mr. Steven Miller quickly provided the information and arranged a test drive for a vehicle I'd found listed on Nalley's website. He li My consultant, Mr. Steven Miller quickly provided the information and arranged a test drive for a vehicle I'd found listed on Nalley's website. He listened to my concerns regarding the vehicle, answered my questions regarding the vehicle and did NOT attempt to up-sell or push me. He was professional and very personable to work with. When it was time to complete the purchase, the finance manager, Mr. Jay Moore was just as professional, non-pushy, thorough and personable. He answered all of my questions and provided very helpful information. This was my most enjoyable vehicle buying experience. More
by herbH
Employees Worked With
Mr. Steven Miller, Mr. Jay Moore
February 05, 2025
Nalley staff was incredible. Andre helped us find the car we were looking for and was very transparent about pricing. He listened to what we did and did not want and didn't try t Andre helped us find the car we were looking for and was very transparent about pricing. He listened to what we did and did not want and didn't try to push or upsell. When we went to do the financial portion, Jay helped us and he had a similar approach to Andre - very friendly, not pushy and super transparent. He talked through all the financials and answered all questions. On top of being super helpful and transparent, both Jay and Andre were a pleasure to interact with. More
by Jaimi
Employees Worked With
Jay (can't remember his last name), Andre Dallas
February 05, 2025
Very easy to work with and super reasonable. I recently had a fantastic experience. From the moment I walked in, I was greeted with friendly and attentive service. The staff were very easy to wor I recently had a fantastic experience. From the moment I walked in, I was greeted with friendly and attentive service. The staff were very easy to work with and super reasonable with their offers and recommendations. The salesperson I dealt with was knowledgeable and patient, taking the time to understand my needs and preferences. They provided detailed information about the vehicles I was interested in and offered helpful advice without any pressure to make a quick decision. The process of purchasing my new car was smooth and efficient. They offered a fair deal and made sure I was comfortable with all aspects of the purchase, including financing options. Overall, I couldn't be happier with my experience. I highly recommend them to anyone in the market for a new or used vehicle. Their professionalism and customer-first approach truly set them apart. More
by Ga Buyer
Employees Worked With
Walt Johnson
February 04, 2025
This is everything you want from a dealership: friendly, honest, fair, excellent and accommodating. There is NOWHERE else I’ll be going from now on when I need to buy a vehicle! Hands down, best car buying honest, fair, excellent and accommodating. There is NOWHERE else I’ll be going from now on when I need to buy a vehicle! Hands down, best car buying experience of my life! More
by Davidwaldroup2009
Employees Worked With
Lisa Cantrell, Chris Wilkins, Andre Dallas, Walt Johnson, Ayman Abdel Rahman
January 20, 2025
Very Disappointed. I took my car to Nalley Honda in Union City for a recall repair on a Wednesday(January 15, 2015). I was told by my service advisor, Sariah Johnson th I took my car to Nalley Honda in Union City for a recall repair on a Wednesday(January 15, 2015). I was told by my service advisor, Sariah Johnson that they needed at least 72hrs to replace my recall. If less she would let me know. I emailed and called her Thursday and Friday, there was no response to either. It was only when I talked to another service rep(Marty) that informed her that I had called about my car. I missed her call, but the message that she left still did not indicate the status of my car. When I called on Saturday, Marty, a service rep informed me that there was no record of my car being checked in at all...not even on the Wednesday when I took it in. In the midst of all this, I did leave a message for the Service Manager, Zachary, which I also did not receive a response. My car sat 3dys without anything being done. Management located my car on the lot and completed the recall replacement on Saturday. Extremely poor communication between service rep and management. My service advisor did not follow-up well with my emails or calls. I have yet to hear from my service advisor. I was very disappointed in the service that I received. More
by pgeorge8625
Employees Worked With
Sariah Johnson
January 12, 2025
Walt Johnson is deserved my five stars. He is a great salesman, and he assisted me with purchasing a 2024 Honda Ridgeline BE. The dealer has a great discount and American Honda gives specia He is a great salesman, and he assisted me with purchasing a 2024 Honda Ridgeline BE. The dealer has a great discount and American Honda gives special APR plus loyal customer $1,000. Great dealear! More
by TT
Employees Worked With
Walt Johnson
November 24, 2024
I would highly recommend Nalley Honda everyone was very friendly even the staff I didn’t work with. Talking with Mr Tooley before I arrived he knew what I was looking for and had perfect cars set up for my friendly even the staff I didn’t work with. Talking with Mr Tooley before I arrived he knew what I was looking for and had perfect cars set up for my test drive. He was very knowledgeable about the cars and had an easy going personality that was really pleasant to work with. He also went out of his way to make arrangements to help my mom find her perfect car as well arranging same day delivery from a sister dealership. Then working with the finance officer Mr Price he was very informative and invested in educating me in all aspects of the deal and optional packaging. He was very personable and enthusiastic about his job. A big thank you to all of them for staying late to make sure we were all set and happy before we left. More
by ajames0802
Employees Worked With
David Price, Maliik Tooley
August 22, 2024
Worst customer experience, hands down. Worked with a salesman drove an hour to their dealership, agreed on a price, made an appointment to purchase the car after they needed to do some ser Worked with a salesman drove an hour to their dealership, agreed on a price, made an appointment to purchase the car after they needed to do some service. They text me while I’m on my way, check in hand, to tell me they sold to someone else. Thomas and Chris Wilkins the sales manager…really awful thing to do to a customer. More
by devericks
Employees Worked With
Chris Wilkins
