Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Acura
Marietta, GA
514 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 514 reviews
December 16, 2019
Rude and unresponsive I contacted Nalley Acura regarding a used Acura TL they had for sale on 12/14/2019. I believe this person to be Sadi Saurav. I asked this individual I contacted Nalley Acura regarding a used Acura TL they had for sale on 12/14/2019. I believe this person to be Sadi Saurav. I asked this individual if they still had the car that was listed on their website. I was informed that they did. I also told this person I had a question about the service records for the vehicle specifically the timing belt service. I was then asked if I would be ok with the individual researching the issue with the sales manager and calling me back. I told them this would be ok. Twenty minutes passed and an individual identifying himself as David called me from Nalley Acura. He preceded to tell me how nice the car was and how he would have already bought it for his son if he were a few months older. He said he was the one who took the car in from the previous owner. He gave me the information I requested and informed me the timing belt service had been done. I told him I was prepared to make an offer on the car and to drive two and a half hours to Marietta to pick up the car the same day. I told him I had cash in hand. He said that the price was negotiable but he thought they were pretty fair on the price given the service history. I made him an offer within the fair price range posted on KBB tool on Nalley Acura’s site. He said he would need to talk to his sales manager about the price and call me back. This phone call ended around 2:30 PM on Saturday, December 14th. No one from Nalley Acura called me the rest of the day. During this time, I did some research and found out the individual most likely was the sales manager David Bowman! Two days later on 12/16/2019 I receive a text message from Sadi Suarav of Nalley Acura asking if I was ok to communicate with me via text. I replied yes to this. I was then greeted with a statement making me aware that they still had the car and the original listing price. I stated that I made an offer Saturday to David and had not heard back from him. I then stated that he may want to contact David and find out why that was. have not heard from them since. Bottom line apparently rude substandard customer service is the norm at Nalley Acura. I will look elsewhere and I suggest you do also. More
by cgsc
Employees Worked With
Sadi Suarav, David (Bowman)
December 11, 2019
Superior! Manager David and Chris made it possible for us to purchase and drive out the same afternoon. They worked hard to make us happy. Nancy Manager David and Chris made it possible for us to purchase and drive out the same afternoon. They worked hard to make us happy. Nancy More
by coscpa82
Employees Worked With
Chris Pugh
December 10, 2019
Excellent Service! I’m extremely happy with my purchase experience at Nalley Acura and would highly recommend them in the future. I got to work with Chris and he was sim I’m extremely happy with my purchase experience at Nalley Acura and would highly recommend them in the future. I got to work with Chris and he was simply exceptional. Chris worked hard to make sure I got into a vehicle I absolutely loved. I did not feel pressured and felt like Chris was more interested in making sure I got into a vehicle that I wanted than simply making a quick sale. Chris was diligent, responsive, friendly, knowledgeable and very helpful. I walked away at the end of the sale not only feeling like a got a great vehicle but also a good deal. More
by Deb L.
Employees Worked With
Chris Pugh
December 08, 2019
New car! Chris was very helpful, courteous, knowledgeable. He answered all my questions. I appreciate his help with purchase of my new car. I had a good exp Chris was very helpful, courteous, knowledgeable. He answered all my questions. I appreciate his help with purchase of my new car. I had a good experience. More
by Jmdx
Employees Worked With
Chris Pugh
December 05, 2019
Great Experience!-SA I highly recommend Nalley Acura. Chris Pugh the sales person is a gem! He is very knowledgeable and makes the buying experience pleasurable. Chris I highly recommend Nalley Acura. Chris Pugh the sales person is a gem! He is very knowledgeable and makes the buying experience pleasurable. Chris doesn’t rush the process and listens to the buyer's needs. Thank you Chris for such a great experience! More
by SA
Employees Worked With
Chris Pugh
November 25, 2019
Always an excellent experience at Nalley Acura!! I have always been impressed with the level of service provided at Nalley Acura. All of the service guys are excellent and make each visit pleasant. I have always been impressed with the level of service provided at Nalley Acura. All of the service guys are excellent and make each visit pleasant. Recently, my husband and I purchased a second Acura and were fortunate to be helped by Chris Pugh. He thoroughly answered our many questions and really made our purchase experience a great one from start to finish. I would not hesitate to recommend Chris and Nalley Acura to family and friends. I look forward to future visits!! More
by Kesha L.
Employees Worked With
Chris Pugh
November 16, 2019
Chris Pugh is what makes Nalley Acura top notch! My experience with Chris Pugh at Nalley Acura is what will bring me back as a customer, and recommend to friends. It was a cold, rainy day, we test d My experience with Chris Pugh at Nalley Acura is what will bring me back as a customer, and recommend to friends. It was a cold, rainy day, we test drove the vehicle and was out in less than 2 hours. He made the entire process so easy- he’s extremely experienced and definitely knows what he’s doing. I’ll also add- one thing needed to be replaced on the vehicle, so he worked it out at the Toyota dealership down the street. He followed through the process with me to make sure it was done correctly, and I was happy with it. It’s not often you meet a salesperson that follows through! I was so glad Chris Pugh took care of me. More
by Kellyb
Employees Worked With
Chris Pugh, Leon Yarborough
November 07, 2019
Great experience! Chris made the entire process easy, quick, and stress free. He had all the paperwork ready to go and was able to answer all my questions about warrant Chris made the entire process easy, quick, and stress free. He had all the paperwork ready to go and was able to answer all my questions about warranties, features of the car itself, and so much more. More
by cthom1
Employees Worked With
Chris Pugh
October 16, 2019
I bought a new car here The first time I had to buy the new car in here. I like Chris Pugh. He is very nice 👍. Yes, I’m recommend this dealer. The first time I had to buy the new car in here. I like Chris Pugh. He is very nice 👍. Yes, I’m recommend this dealer. More
by Nguyen,Thuỷ T
Employees Worked With
Chris Pugh
September 13, 2019
Love my car!! Chris Pugh was awesome to work with on getting my car. He was very helpful and made the whole process seamless and it was quick Chris Pugh was awesome to work with on getting my car. He was very helpful and made the whole process seamless and it was quick More
by MAB
Employees Worked With
Chris Pugh
