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NYE Volkswagen - Service Center

Rome, NY

4.7
154 Reviews

154 Reviews of NYE Volkswagen - Service Center

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October 27, 2023

The service center has declined since new ownership. Customer service is a thing of the past. We have purchased 3 vehicles from NYE VW traveling 37 miles to get service on our vehicles. The original More

by LANNINGRPTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Cioch
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

NYE Volkswagen responded

"LANNINGRPTR" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 21, 2023

Very easy drop off. Was contacted quickly after the vehicle was complete. Staff were very kind and courteous. More

by jpatg4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 20, 2023

Service was friendly, good,fast and thorough. Good service as always. Inspected and oil change all good. More

by kat58pla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 19, 2023

Everyone was very friendly the dealership was very clean the day I was there they were busy More

by NIKKI69.PR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cioch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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