Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
NYE Volkswagen
Rome, NY
272 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 272 reviews
February 21, 2025
My experience was absolutely horrible. Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guaran Booked a simple service with NYE VW 2 weeks in advance. They told me “ drop your car off in the morning and it will be first come first serve, guarantee to get finished quicker”. I dropped my 2024 GLI off at 0830am. Came back around 1530. After being told when I called around 12:30 that my car would be done around 1500, that they haven’t brought it in yet because “ someone called in this morning”… why wasn’t I told this at 1230 when I called?!. Meanwhile I had to work that night. My entire day was wasted waiting for my car to be done and they didn’t even touch it the entire day. I got offered a rental car for my next service day. That’s it. More
by DESSTYLE743
Verified Customer
February 20, 2025
Great service. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. Very helpful and knowledgeable staff. Extremely friendly. Great experience. I would recommend them to friends and family. More
by rdite
Employees Worked With
February 19, 2025
Max made transaction quick and easy highly recommended! This is our second vehicle at this dealership and will continue shopping here in the future. This is our second vehicle at this dealership and will continue shopping here in the future. More
by MURPHYZF1000
Employees Worked With
February 16, 2025
Very accommodating. Always help me when I need it. I do not care that they put my old battery in my hatch as It is too heavy for me to dispose of. Always help me when I need it. I do not care that they put my old battery in my hatch as It is too heavy for me to dispose of. More
by jfurney
February 15, 2025
Everyone was very helpful. No one was to pushy when looking at the vehicles. My salesman Zach was great to do business with, would definitely recommend him to others. No one was to pushy when looking at the vehicles. My salesman Zach was great to do business with, would definitely recommend him to others. More
by niewier
Employees Worked With
Zach
February 13, 2025
Fast process, was able to go in and leave with my new car in about 2 hours , at the end of the work day, they even stayed late to make sure everything was 100% before I left in about 2 hours , at the end of the work day, they even stayed late to make sure everything was 100% before I left More
by aimee_lynn_clark
February 13, 2025
Service was fast, curious, and professional. All the qualities you look for in a proider. All the qualities you look for in a proider. More
by jenpop6
January 26, 2025
Very happy with the service I was in and out within five minutes, very friendly and knowledgeable. minutes, very friendly and knowledgeable. More
by rdite
January 19, 2025
Quick, efficiency, friendly and professional! Always accommodating and understanding when I call. Knowledge and keep you updated throughout. Always accommodating and understanding when I call. Knowledge and keep you updated throughout. More
by sloreto1
January 10, 2025
Friendly, efficient and honest that's what I like in a car dealership..see you in the spring car dealership..see you in the spring More
by Bunmaid
Employees Worked With
