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NYE Toyota - Service Center

Oneida, NY

4.8
361 Reviews

361 Reviews of NYE Toyota - Service Center

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November 05, 2023

The service department staff as very thorough and answered my concerns. Only problem was I waited 2hours for an inspection and oil change. More

by Cnyvol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa and Holly in service
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Nov 06, 2023 -

NYE Toyota responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 30, 2023

I had great service with my car. Friendly and helpful. The service was also done quickly More

by CHRISBREWER71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Cole
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Oct 31, 2023 -

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 29, 2023

Poor service advisor service consulting and no courtesy given for their errors. Long wait time More

by levans0905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney
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Oct 31, 2023 -

NYE Toyota responded

"Levans0905" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 29, 2023

I had become so disgusted with both customer service and general experience at NYE over the last 2 years, that I had made the decision to take my business to Steet Toyota. I decided to give NYE one last cha More

by Since2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn I think
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Oct 31, 2023 -

NYE Toyota responded

Thank you for taking the time to provide us with this feedback.

October 29, 2023

The whole experience went smoothly. I was greeted with a friendly smile, and was taken to the service reps office to complete the service appointment paperwork. All went well. More

by gmaison
Recommend Dealer
Yes
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Oct 31, 2023 -

NYE Toyota responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 24, 2023

Service was excellent took me right in with out an appointment work was done and explained to me More

by MNICOTERA1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Cole
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Oct 24, 2023 -

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 21, 2023

The service was excellent and fast. Friendly courteous staff as I’ve always experienced at Nye. More

by DLFORTINO
Service Time
Recommend Dealer
Yes
Employees Worked With
I do not remember her name but she greeted me at service department and was very good
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Oct 23, 2023 -

NYE Toyota responded

Great to have you back with us again!

October 16, 2023

outstanding as always. will continue using nye in future and even spoke with eric about my options next year. More

by DAVIDTACKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 15, 2023

The service to my vehicle was completed in a timely manner. And I am very satisfied with the work done on my vehicle. Thank you!! More

by lsund137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 16, 2023 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 15, 2023

CJ was very patient and great to work with. He and the technician were able figure out the issue. My family have been dealing with Nye for years and will continue to in the future. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Report | Print
Oct 16, 2023 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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