NYE Toyota - Service Center

I went there with an appointment, to get an oil change, inspection and tire rotation. I waited two hours to be told my 4 year old car with 30000 miles wouldn’t pass inspection without a $700 brake job. The inspection and tire rotation. I waited two hours to be told my 4 year old car with 30000 miles wouldn’t pass inspection without a $700 brake job. The paperwork I was shown had someone else’s name on it! I refused the brake job and it took another hour to get me my car. Then the bill had a charge for a tire rotation on it that should have been free. The woman on the Register walked away when I walked up to the counter to pay, and didn’t come back. I was charged $130 for an oil change and an inspection (that they failed). Horrible customer service, mistakes made with no apologies. I have been a customer for 8 years, I won’t be back. More

Problem solved in a timely professional manner. I was kept apprised of progress. Thank you! I was kept apprised of progress. Thank you! More

They are always professional, treat me in a friendly manner, and are easy to talk with about the work to be done. manner, and are easy to talk with about the work to be done. More

Assistant manager went above and beyond to find a better price on the new tires I had ordered. Service prompt, efficient and friendly. price on the new tires I had ordered. Service prompt, efficient and friendly. More

Everything was exactly how Lisa said it would be. Loaner car was ready and truck was finished on time. A quick car wash would go a long way for a guy who wasn’t pleased with his purchase. Just saying Loaner car was ready and truck was finished on time. A quick car wash would go a long way for a guy who wasn’t pleased with his purchase. Just saying More

Everyone was courtesy, informative, and friendly. Wait time was minimal. CJ was great. Thanks for a wonderful experience. Wait time was minimal. CJ was great. Thanks for a wonderful experience. More

I like dealing with CJ Bauer, he is always courteous and helpful for my Tacoma service needs helpful for my Tacoma service needs More

It was a great experience as usual. Very courteous, friendly and accommodating. I was early and they graciously accommodated me….got me in and out before my scheduled appointment. Very courteous, friendly and accommodating. I was early and they graciously accommodated me….got me in and out before my scheduled appointment. More

Was a good experience, just a little slow because of parts not getting there in time but isn't the dealers fault. Otherwise good experience. parts not getting there in time but isn't the dealers fault. Otherwise good experience. More

Thorny issue of a check engine light. Took multiple visits to resolve but the repair crew stuck with it and fixed the issue. I appreciated the professionalism of crew and that the final b Took multiple visits to resolve but the repair crew stuck with it and fixed the issue. I appreciated the professionalism of crew and that the final bill was very fair given the hours put in. More