NYE Toyota - Service Center

We had an issue regarding the undercoating job that was done to our brand new Prius we had done with our purchase. At our last service I asked to please inspect the undercoating which might need to be tou done to our brand new Prius we had done with our purchase. At our last service I asked to please inspect the undercoating which might need to be touched up. When we got home after the service I checked our invoice and one of the remarks was that there is no undercoating on the car. We had paid $2000 for a job I could have got done at Ziebart for a 1/4 of the cost but thought we should have it done by the pros. I called the service desk and made an appointment to have the vehicle looked at again and I shared my concern that we have made a wrong decision. It's an hour drive to get to the dealership so when we got there the service rep CJ Bauer showed great concern and brought the vehicle in promptly and understood my request to see the undercarriage myself. He acknowledged that there were many missed areas that should have been sprayed and made arrangements to have the job redone with my inspection afterward. I was promised a rental which eased the situation a lot. CJ was very obliging and proved to be a great representative to the NYE Group. The appt is in a couple weeks so I'll update this review when completed. More

CJ provided personalized service and maintained good communications with appropriate updates. Having my vehicle serviced at Nye Toyota was good experience. communications with appropriate updates. Having my vehicle serviced at Nye Toyota was good experience. More

CJ as usual took good care of me and my Toyota. However nye phone system is lacking. No one answering phones!! However nye phone system is lacking. No one answering phones!! More

Charles was GREAT! He was professional, knowledgeable and accommodating.. He fulfilled all my needs and went above and beyond my expectations. He was professional, knowledgeable and accommodating.. He fulfilled all my needs and went above and beyond my expectations. More

C.J. always takes good care of me when I’m in for service work! work! More

I have purchased seven vehicles at Nye Toyota since 2008. The service department there is the reason I keep going back there. As long as I can remember, CJ has been one of the service advisors there an 2008. The service department there is the reason I keep going back there. As long as I can remember, CJ has been one of the service advisors there and has always done an awesome job seeing to my needs. Not only did he do a great job having my vehicles taken care of, he has also been reliable about getting back to me by text messages or phone calls. To my surprise, my last experience there, he actually got me a loaner car while my truck was being serviced. Thanks, CJ and thanks Nye! I always recommend you to people looking to purchase a vehicle More

Responsive and friendly staff. they explain any repairs so that I understand what's needed they explain any repairs so that I understand what's needed More

I’ve always had the best service and care at Nye Toyota. You have a great group of young people working in your service area. Thank you! You have a great group of young people working in your service area. Thank you! More

Staff wqs friendly and informative and kept me apprised of needed repairs and wait time. of needed repairs and wait time. More

On time, well done, enough said nothing more needs to be added. Will return for needed services. added. Will return for needed services. More