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Wilber Duck Chevrolet - Service Center

Oneida, NY

4.7
98 Reviews

98 Reviews of Wilber Duck Chevrolet - Service Center

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April 29, 2024

Service Manager was inattentive to my explanation of my problem. Could not get a direct quote on my repair. Didn't seem right that you couldn't get the right part number until the engine intake was removed More

by lakeburgwins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur Farley, Brandon Carpenter
Report | Print
Apr 30, 2024 -

NYE Chevrolet responded

"Lakeburgwins" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024 -

lakeburgwins responded

Service mananger inattentive to my explanation of my,problem. Couldn'n get a direct quote on my repair. I had time left on my powertrain warrenty but it wasn't coverd, engine problem seems like should be coverd. Didn't seem right that they had to remove engine intake to get correct part number, or if the part was avalible. Couldn't tell me how long they would have my vehicle. The tech was very nice, saw that i was leaving with my vehicle unhappay and took the time to explain what the problem is and where to get help, and i shouldn't be paying for this prolem with so few miles and the vehicle well taken care of with powertrain warrenty left. The only reason i would return to Nye Chevy is the thoughtful and compenate tech.

April 28, 2024

Helpful,respectful competent personnel. Very pleased with our salesman Marcus and the service department was very good. More

by bjschelah1948
Recommend Dealer
Yes
Employees Worked With
Michael Salay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Decarlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Rafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Carpenter
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Apr 30, 2024 -

NYE Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 24, 2024

I please with the prompt service I received. but extremely unhappy with the price !! I was told that to clean and lube my brakes was $99 instead of $140,but they failed to tell me that it was More

by RRADOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arthur Farley, Brandon Carpenter
Report | Print
Apr 25, 2024 -

NYE Chevrolet responded

"RRADOS" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 21, 2024

Brandon was extremely friendly and helpful to work with when dealing with the service of my vehicle More

by KLVRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
Report | Print
Apr 23, 2024 -

NYE Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 15, 2024

The service guys were thorough in explaining what they thought was wrong with my truck. More

by jeter2366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey 5 stars
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Apr 16, 2024 -

NYE Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 13, 2024

They were able to fix my Duramax really quickly and efficiently. The staff was knowledgeable and very accommodating. More

by grailey.walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Farley, Brandon Carpenter
Report | Print
Apr 15, 2024 -

NYE Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 13, 2024

I bought my last vehicle from Nye because the service on other vehicles has been great. More

by seabury47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Farley, Brandon Carpenter
Report | Print
Apr 15, 2024 -

NYE Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 13, 2024

I don't want to write about the dealership as a whole. It wouldn't be right. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Salay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Minor, Brandon Carpenter
Report | Print
Apr 15, 2024 -

NYE Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 10, 2024

very professional and efficient and friendly! made good suggestions and got it done timely! Great job! More

by teschen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Farley, Brandon Carpenter
Report | Print
Apr 11, 2024 -

NYE Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 05, 2024

Very professional and on time. Love coming here and I always recommend others to do so. More

by marvisgarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Salay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Decarlo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Beach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shoemaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Farley, Brandon Carpenter
Report | Print
Apr 09, 2024 -

NYE Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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