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140 Reviews of NYE Buick GMC - Service Center
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May 12, 2023
NYE GMC are a bunch of scam artists. I have a 2023 GMC sierra Denali I purchased from another dealer and had serviced at NYE GMC. I have a extended 150,000 mile warranty purchased and my I have a 2023 GMC sierra Denali I purchased from another dealer and had serviced at NYE GMC. I have a extended 150,000 mile warranty purchased and my vehicle only have 5700 miles on it when I brought it in for service due to me I hitting a small pothole and I was there just to have the front end looked at. The night before my appointment my check engine light popped on , which was week after hitting the pothole and 1000 Miles later. Service mgr Mark Ann told me my charge intercooler is leaking, which was located, butted up against the radiator. Well, service had fabricated a story that the pothole caused the damage, and that there was physical damage on the charge cooler . They refused to put this through my original factory warranty and charged me $1100 or they wouldn’t release my vehicle. I paid the $1100 and demanded that they give me the charge cooler that they stated it was damaged by the pothole. I brought it for a second opinion to another GMC dealer who deemed there with NO physical damage to it of any sort which would’ve caused the cooler to fail caused by me. NYE Director of service Mike memory refuses to refund my money so I was forced to file a small claims action against NYE. THIS IS A FAIR WARNING FOR ANYONE TO NEVER DO BUSINESS WITH THESE SCAMMERS AT NYE. DAN SHIRTZ CARES SO MUCH ABOUT HIS CUSTOMERS THAT HE DIDN’T EVEN CALL ME BACK AFTER I LEFT 2 MESSAGES FOR HIM. They put the front and back together all crooked and uneven. I had to pay a body shop to fix it. More
by Lung practitioner
Employees Worked With
Mark Ann and Mike memori, Daniel Schirtz
March 27, 2023
Excellent Customer Service, prompt and efficient. Friendly and personable staff as well. My appointment was at 1 PM, I had an oil change, tire rotation, and New York State Inspection, and I was on my Friendly and personable staff as well. My appointment was at 1 PM, I had an oil change, tire rotation, and New York State Inspection, and I was on my way out the door at 2PM. Very fast More
by Jttelop
Employees Worked With
Karen
January 30, 2023
From purchase onward very happy that I chose Nye. I am especially grateful to the body shop and service dept. They went above and beyond for me after a recent accident. The Service Dept has continu I am especially grateful to the body shop and service dept. They went above and beyond for me after a recent accident. The Service Dept has continued to go the extra mile for me, especially Christopher. I highly recommend. More
by Dmstauring
Employees Worked With
Christopher in Service Dept in Oneida
September 01, 2021
always prompt courteous service...easy to make appointments online...clean facility....friendly salesman and service people..near to my home.and easy to get to appointments online...clean facility....friendly salesman and service people..near to my home.and easy to get to More
by wildnny
Employees Worked With
not sure
August 01, 2020
Quality Friendly Honest Service The Service Department is the best in the area! Fast and friendly and honest! Always have great service and out quickly. i highly recommend NYE!!! The Service Department is the best in the area! Fast and friendly and honest! Always have great service and out quickly. i highly recommend NYE!!! More
by trose20
Employees Worked With
Cameron, Eric
January 16, 2020
I wouldn't take my car anywhere else My husband and I were very pleased with the result when we had a rear passenger door replaced on our 2009 Cadillac after it was backed into. (We have My husband and I were very pleased with the result when we had a rear passenger door replaced on our 2009 Cadillac after it was backed into. (We have had body work performed on three of our vehicles at Nye). The professionals at Nye did an excellent job. A replacement door was found in no time and with some new paint the car looks as great as it did when it rolled off the assembly line. The service team at Nye takes pride in their work. The proof is excellent results every time. More
by smylee7
Employees Worked With
John
