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NYE Buick GMC - Service Center

Oneida, NY

4.4
140 Reviews

140 Reviews of NYE Buick GMC - Service Center

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November 06, 2023

This is the 3rd survey I have got since taking my vehicle in for an oil change getting old. Someone from the dealer called also and left a message to call back. When I called back twice I got an answer machi More

by DGUY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Nov 06, 2023 -

NYE Buick GMC responded

"DGUY0". In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2023

Honest diagnoses, courteous staff, and convenient hours, are just a few reasons why I will continue to do business with Nye Buick GMC. Sarah M, Service Consultant, has been extremely helpful. More

by Sharon B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah McCabe
Nov 02, 2023 -

NYE Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 29, 2023

Chris W. Was great to work with. Very helpful and able to answer all my questions. More

by meldartaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Webster
October 29, 2023

This was for a recall on a rear camera that I understand is not a quick fix. I appreciated that Chris got me out of there as quickly as possible since I was waiting for the car, it was not a drop off. More

by heldcm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service dept
Oct 31, 2023 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 27, 2023

Chris was great about getting me in and taking care of my problem. He went over everything coming up with my car also. More

by hcdhaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Webster
Oct 27, 2023 -

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 26, 2023

Clean, friendly, thorough, helpful. These 4 words say it all. They are a pleasure to deal with More

by twdurant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
October 17, 2023

Goes above and beyond helping anytime I have been there. Down to earth and explains everything that is going to be done and time for it to be done. Makes light of situations that are not going smoothly. All More

by sullym151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah McCabe
Oct 18, 2023 -

NYE Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 14, 2023

Chris Webster, Service & Jake Sardella, Sales, were very informative. Chris told me exactly what was needed ; he checked my car's history to be sure I was aware of all maintenance needs. Jake informed me o More

by SPFLEMING958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Sardella, Chris Webster, Service.
Oct 16, 2023 -

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 14, 2023

Sara and Chris where very helpful in getting my vehicle repaired. Friendly and professional staff!! More

by CONRADKEITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Mcabe , Chris Webster
Oct 16, 2023 -

NYE Buick GMC responded

Thank you again for this positive feedback!

August 21, 2023

Mark Anne and Chris in service helped me out with warranty issue that Bill Rapp refused to and charged me for. These two people will help me come back for another truck when I need one! More

by Calami812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Anee, Chris
Sep 26, 2023 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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