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NYE Buick GMC - Service Center

Oneida, NY

4.4
140 Reviews

140 Reviews of NYE Buick GMC - Service Center

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December 19, 2024

Kevin was very accommodating in scheduling the appointment, and Chris was awesome to deal with when in dealership, as he has always been......great communicator. More

by demom0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Miracle
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

I went in for a software update and a check for a tire leak. Two and a half hours later I left with the recommendariton to buy four new tires because I was told mine had bald edges after 26,000 miles. I d More

by Littlecooks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I am not sure of the mechanics name
December 16, 2024

First of all the job took as hour and they charged me 1. 2 hours which is their way of making more money on their customers. Robbery!! Secondly they installed a damaged part and I had to re-order and re-do t More

by rosemillan48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Vaughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Friendly, courteous, knowledgeable, and organized. ! When they say that you have a 10 o’clock appointment, you have a 10 o’clock appointment🤗 More

by carenmazzullo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Very pleasant service manger. Got using and made sure all recalls were done along with oil change More

by bigirish109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Miracle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

NYE Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

December 01, 2024

Comfortable and clean waiting area and friendly personnel. Prompt and professional technicians did a super job. More

by TAFFEE81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

NYE Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 16, 2024

I have always had my GMC Canyon serviced at NYE GMC. I have confidence in the service department and the service reps. I will continue to service my vehicle there for as long as I own it. More

by tbart2k01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names, but they were all very knowledgeable and helpful.
Dec 06, 2024 -

NYE Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 05, 2024

Was treated well by service staff, can't say much help from sales staff though. Up in the air as to where I will purchase my mext vehicle. More

by jlitz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Vaughn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

November 02, 2024

Clean and comfortable waiting area with coffee. The people were prompt, professional, courteous and pleasant. More

by dianemacdougall98
Recommend Dealer
Yes
Employees Worked With
Brandon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 02, 2024

Had my car for 5 days for a wheel bearing and an automatic window motor. The antenna hadn’t arrived yet so this was another trip to Nye. I was told it would be no more than 2 hours and I could wait More

by deekaynh
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

NYE Buick GMC responded

"Deekaynh" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialgmc@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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