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170 Reviews of Myrtle Beach KIA - Service Center
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September 16, 2022
Joe did a good job for us, we were pleased on all fronts and would highly recommend him!!! and would highly recommend him!!! More
by Leslie.Miller.1984
Employees Worked With
September 12, 2022
I went to the Kia Dealership today to check the status of my car. My car has been on their lot since July, just sitting. Ed a Senior Advisor was very rude, stating Kia is putting a new engine in my car at no my car. My car has been on their lot since July, just sitting. Ed a Senior Advisor was very rude, stating Kia is putting a new engine in my car at no charge, the parts haven't been ordered yet (since July) he doesn't know when it would be ready and if Kia hadn't extended the warranty well, I would basically be s***t out of luck! His attitude stated Kia was doing me a favor so no matter how long it takes, you wait. I explained to Ed, I make my car payment every month and the engine failure was no fault of mine! My daughter works fulltime and in college. I work fulltime and one car is not cutting it. He could care less! They don't provide a rental/courtesy car. Every other car that come in has priority over cars waiting on engines bc they have none or simply haven't placed an order for one for engine fails, that are no fault of the owner! I'm reaching out to the Corporate office as I make everyone aware of the customer service provided to consumers. Not acceptable! More
by tewanaalston
Employees Worked With
Edward Santer III
July 26, 2022
This is my second vehicle from them. The sales and service department are great. I wish I didn’t have to wait 6-8 weeks for a service appointment. The only gripe I have is that they don’ The sales and service department are great. I wish I didn’t have to wait 6-8 weeks for a service appointment. The only gripe I have is that they don’t educate the sales and service staff ahead of time when new technology vehicles come in. I came in with a question on my new vehicle and the service advisor should have been lessoned on the updating process. I don’t blame the dealer I blame Kia for not educating the staff. This could lesson jam ups for the shop techs and make customers a lot happier. Thank you More
by Dalockman
May 18, 2022
Very poor service. They make you wait as much as 6 weeks. They knew there was a problem with all the window regulators in my car. Now I have an open window and they can They make you wait as much as 6 weeks. They knew there was a problem with all the window regulators in my car. Now I have an open window and they can not get me in for 6 weeks. The only option is to leave the car at the dealership and they will fix it when they can. My last Kia for sure. More
by pammie
April 16, 2022
I had my car towed to the service department because it was having electrical and brake issues. Matt was very rude and arrogant. I explained to him that it was my only source of transportation, and I cou was having electrical and brake issues. Matt was very rude and arrogant. I explained to him that it was my only source of transportation, and I could not get the rental car until they diagnosed the car. Let me explain, the plan that covers my automobile was the one purchased by MB Kia when I bought the car, so he was very well aware of that. My car sat for a week and was never touched, when I would call, he was condescending and rude. I got three different stories from three different people as to "why" it was taking so long. I spoke with the warranty company, and they explained I could take it somewhere else, but my deductible would be higher than at the dealership. I went out and picked my car up and took it to a licensed auto repair shop. Would have had it back in one day, except the Kia parts department "forgot" to deliver those parts one day and brought the wrong ones the next day. Parts had to be obtained from Kia as there are no after-market ones available. This is the second vehicle I have purchased from this dealership; the sales department is phenomenal and great to work with. The previous service department group was absolutely customer friendly and helpful. Sadly, based on the service group in place now I won't even entertain purchasing from here again. They could careless about customers!! More
by Unhappy Customer
April 15, 2022
So untrustworthy, extremely rude and unprofessional! Myrtle Beach Kia will take advantage of you every way they possibly can. My car sat in the parking lot for over 4 months, untouched, waiting to get f Myrtle Beach Kia will take advantage of you every way they possibly can. My car sat in the parking lot for over 4 months, untouched, waiting to get fixed from a recall on the engine. When they finally replaced my engine they messed up the hose to my AC causing it not to work and then refused to fix it unless I paid full price. They lied about informing me about “issues” they noticed with my car in order to cover up their screw ups! DO NOT RECOMMEND Myrtle Beach Kia for anything! At least go to Florence if you have to deal with Kia! Everybody at Myrtle Beach Kia, including the General Manager, is extremely unhelpful, dishonest and inconsiderate and just does not care if the customer is satisfied! More
by Cmac
April 11, 2022
We’ve had our 2019 Kia Optima into their garage three times in the last year and half for the engine jerking and almost coming to an abrupt stop. Each time Matt has told us they couldn’t get our car to times in the last year and half for the engine jerking and almost coming to an abrupt stop. Each time Matt has told us they couldn’t get our car to duplicate the problem. Just picked it up today with a friend after leaving it a week and half, and it started doing the same thing. I asked how many miles it was driven while they had it and he said about 10. I can say this is a lousy service center. Might want to buy your cars somewhere else that will take care of warranty problems. Our salesman told us during the week and halt that one of there upper level guys would be taking it home on the two weekends that is was there to get it to duplicate the problem. That didn’t happen with 10 miles. We wouldn’t advise anyone to buy from this dealership. We bought 2 Kia’s in about one year, but we were forgotten when it came to service. The car was also filthy dirty. More
by Bconway1957
April 09, 2022
It has been challenging to deal with the extended maintenance plan that I purchased when I bought my Kia in another state. Daniel dealt very well with my cars service and the maintenance plan on my maintenance plan that I purchased when I bought my Kia in another state. Daniel dealt very well with my cars service and the maintenance plan on my recent visit. He kept me informed of what was going on and reassured me that he would get it figured out. He did. My car drives well, looks good, thanks to a courtesy wash, and I feel good about the folks at Kia, especially Daniel. Thank you all. More
by senjoysue
Employees Worked With
Christopher Reed, Daniel Walters
