Myrtle Beach Chrysler Jeep - Service Center

Sales experience great! Follow up not so good I brought my jeep in for a servicing and after my service I was told to contact the General Manager due to something that happened. I called and left I brought my jeep in for a servicing and after my service I was told to contact the General Manager due to something that happened. I called and left him messages, contacted him via email never heard back from him as to why I had to contact him. I was told he would be waiting for my call. I spoke to the Service Department Manger and the person who sold me my Jeep about the issue and I have not heard back from anyone. So I am a little baffled on why in the first place I had to call the GM and he was expecting my call and I have not heard back from anyone. I am highly disappointed. More

Outstanding service Jared has taken care of my Pacifica for many years. It is 19 years old and going strong. Jared is always very professional polite, and concerned. I a Jared has taken care of my Pacifica for many years. It is 19 years old and going strong. Jared is always very professional polite, and concerned. I am happy to have excellent car care so close to home. More

Poor service Jeep needed AC repair which wasn’t supposed to take very long. Car was taken into shop on time and returned to parking lot around 15 minutes later. Af Jeep needed AC repair which wasn’t supposed to take very long. Car was taken into shop on time and returned to parking lot around 15 minutes later. After waiting an hour, I asked the desk person what was going on and she said that she didn’t know and the only person that knew was the person working on the car and he was at lunch and would return in an hour. Bottom line is that the car needed a part that they had in stock and could have been replaced in about a half hour and I waited 4 hours and was charged for 2 hours labor. More

Excellant concern for my vehicle and for me. Jared helped me out with my car problem when I was there in Myrtle Beach on business. He went out of his way to see to it that my car was fixed proper Jared helped me out with my car problem when I was there in Myrtle Beach on business. He went out of his way to see to it that my car was fixed properly and in a timely manner. He gave me a beautiful car to use while mine was being fixed. He truly went out of his way to help, and it was very much appreciated! More

Outstanding customer service by Nate Moskowitz We had tire issues and arrived at the dealership 1 minute before closing. As we were traveling from Virginia to Florida we had no local resources. We We had tire issues and arrived at the dealership 1 minute before closing. As we were traveling from Virginia to Florida we had no local resources. We left our vehicle for repair and Nate volunteered to take us back to the hotel where we were staying. The next morning the dealership sent a shuttle to transport us back to the dealership. To make a long story short, the dealership went out of their way to help us with our issues. I would highly recommend them. More

Excellent Service Cristina was very curteous and professional. This was my first time at the service center and I was very pleased with the communication and services o Cristina was very curteous and professional. This was my first time at the service center and I was very pleased with the communication and services offered. I will defineately return. More

My car cannot be fixed My 2008 Chrysler Town and Country van has been acting possessed. I drive along and the windshield wipers go on, the gauges stop working, the warning My 2008 Chrysler Town and Country van has been acting possessed. I drive along and the windshield wipers go on, the gauges stop working, the warning lights all go on along with their noises. So I brought it to a mechanic and he told me it needs a TIPEN. I never heard of that but apparently it is some kind of electronic junction box. The diagnosis made sense since all the symptoms were electrical. But, he said, only the dealer can program the new TIPEN so you might as well go there to get the job done. I thanked the mechanic and went to the Myrtle Beach Jeep Chrysler dealer and explained everything and they said OK, $900. I had the job done. The car was still possessed. So I went back to the dealer. They asked if they had diagnosed the problem. I said no kind of confused that they would do a $900 job without confirming that it needed to be done. So I made an appointment to have the problem diagnosed by the dealership. After an hour of diagnosing the technician came to me and said it needs an instrument cluster but the part is no longer available. He said even if you could find the part we wouldn’t be able to program it. I was stunned that a dealership of the Chrysler Corporation would have to tell a loyal customer such information about a 2008 vehicle. I currently have three Jeep Chrysler products. So my Town and Country van is now virtually worthless. I might get $300 at a junk yard, or a $500 tax deduction for next year’s taxes. Hard to believe, I am disappointed in Chrysler. So I contacted the Corporate Offices of Chrysler and they recommended a dealership in New Hampshire and one in Illinois that might have used parts. I asked if they had any reasonable suggestions and they have not answered. It is very disappointing. More