Myrtle Beach Chrysler Jeep

I have been a service customer at Myrtle Beach Chrysler Jeep for several years since moving to Myrtle Beach. Teresa Frederick has always been wonderful to deal with. She is wonderful in keeping me informed Jeep for several years since moving to Myrtle Beach. Teresa Frederick has always been wonderful to deal with. She is wonderful in keeping me informed of the progress on my maintenance. This visit was to look at trading in my 2015 Grand Cherokee on a new model. I met with Jeremy Ratley to review my options, and I would up purchasing my new 2024 Grand Cherokee. Jeremy was very helpful in getting into my new vehicle. He listened to my wants and needs and looked over the inventory. I was very happy with the experience here at Myrtle Beach Chrysler Jeep. I have been a long time Chrysler Jeep customer from New York, and this was my first purchase in Myrtle Beach, and I was treated like family here at Myrtle Beach Chrysler Jeep. I will always come back to Myrtle Beach Chrysler Jeep for that family feeling. Thanks to all!!!!! More

Was a little disappointed with the first couple offers, but, in the end they made the deal doable. Thanks to George and Kane for all their help. Would consider buying from them again. but, in the end they made the deal doable. Thanks to George and Kane for all their help. Would consider buying from them again. More

Wonderful people. They helped me get what I needed. answer all my questions. Called and checked on me. Made sure I was happy. They helped me get what I needed. answer all my questions. Called and checked on me. Made sure I was happy. More

Ed Lake was a great salesman. Both sides had interest in the purchase of a new Jeep, with the trade-in of an older one. Ed kept the conversation going over several weeks and then Both sides had interest in the purchase of a new Jeep, with the trade-in of an older one. Ed kept the conversation going over several weeks and then went above and beyond to find a deal that all parties were satisfied with. He got use the new Jeep we wanted and we absolutely love it. I will be recommending him to everyone I know that is looking for a new vehicle. The finance department was also very helpful in getting us through the paperwork. More

I recently purchased a used Grand Cherokee, and both Nick and Casey went the extra mile to get the deal done. However, it was after the deal was completed that the poor service became apparent. During the and Casey went the extra mile to get the deal done. However, it was after the deal was completed that the poor service became apparent. During the test drive, I showed Nick that the vehicle was pulling hard to the left, and that it was wandering all over the road. When we got back to the dealership, he supposedly took the vehicle back to the service department to have the alignment redone. I told him that I could just bring it back, since the service department was getting ready to close. He insisted that it be done at that time, and within 10 minutes the Jeep was brought back around. Being in the auto repair business for 40 years, I told him that there was no way possible it could have been done that quickly, but he insisted that it was. After the purchase, it still had the same exact issue driving home. I returned a few days later, and Nick took me to the service department and introduced me to Jim Loveland. I explained the situation, and was told that I had to make an appointment, and they were 3 weeks out. I agreed to the time, but was then informed that would be a charge for the alignment, even though I purchased the $3000 extended warranty, and complained about the problem(that was supposedly corrected) before I took ownership. I explained that the Jeep was certified pre owned, and asked if the alignment was part of the inspection process, and he responded no. I made the comment that since I had to wait 3 weeks and pay for it anyway, that I may as well take it to my regular repair facility. He stated that it was fine with him, I can do whatever I want. I was also told by Nick during the test drive that the vehicle got 4 new tires and brakes all the way around as part of the certification process. When I showed Nick that the brakes were not new, he did not even apologize. He said that he can only tell me what he was told? The first day I met Nick and Casey, they seemed like pretty stand up men. They actually said that they enjoy working here because the dealership stands behind their products, and do whatever it takes to take care of the customer. Even though Nick knew that I was not happy when I left the dealership, there was no follow up call made to me to rectify the problem. Before I made the purchase, he called me 3 times a day to make sure I was still interested, so he has my number. I feel that they do stand behind their products, until the dealership gets their check. As a side note, I did take the vehicle to my repair shop, and the RR toe angle was off 1.5 degrees, and the front total toe was out .5 degrees. Even though I did have to pay for something that should have been covered for free, I least I know it is done correctly, and Jeep rides beautifully. More

Ed Lake was an Amazing salesman. He went above and beyond to make my new car experience stressless. He got me the car I wanted and I absolutely love it. I will be recommending him to He went above and beyond to make my new car experience stressless. He got me the car I wanted and I absolutely love it. I will be recommending him to everyone I know that is looking for a new vehicle. More

Kane was great to work with. He got us the deal and vehicle we wanted. He was very knowledgeable and courteous. He went out of his way to make sure we were completely satisfied. He got us the deal and vehicle we wanted. He was very knowledgeable and courteous. He went out of his way to make sure we were completely satisfied. We will be a returning customer! Thank you Kane. More

Plenty of cars for us to look at. Friendly greeting from all employees. Temporary building at the moment. Friendly greeting from all employees. Temporary building at the moment. More

My experience at Myrtle Beach Jeep was top notch. Ed Lake was very helpful and easy to work with. The staff was cordial and very professional. I love the car and can highly recommend the dealership. Ed Lake was very helpful and easy to work with. The staff was cordial and very professional. I love the car and can highly recommend the dealership. More

Ed was great. He was very easy to work with and very informative. The entire process was very smooth from start to finish. I highly recommend using Ed. He was very easy to work with and very informative. The entire process was very smooth from start to finish. I highly recommend using Ed. More