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My Nissan of Grand Rapids

Grand Rapids, MI

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Employees
Reviews
Vehicles
4.7
91 Reviews
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3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

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Showing 91 reviews

November 27, 2025

Checking on lease end Wanted to purchase vehicle but residual value is $7000 more than Blue Book value of car!! Poor marketing on part of Nissan More

by GARLEMAR
Recommend Dealer
Yes
Employees Worked With
Sales Rep
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Jan 20, 2026 -

My Nissan of Grand Rapids responded

We appreciate you taking the time to bring this to our attention. Our Nissan Sales Manager, Jarrod Herbig, would like to speak with you about how we can help. Please give him a call at your earliest convenience: (616) 644-4374

November 25, 2025

We went to look. Found a couple and went home to think about it. Went back and purchased a car. First in a long time. More

by teammarquard
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jan 20, 2026 -

My Nissan of Grand Rapids responded

Thank you for your kind words! We’re thrilled you found the right vehicle and had a great experience with us. It means a lot that you chose us for your first car purchase in a long time, and we look forward to serving you again at My Auto Grand Rapids!

November 18, 2025

Everyone was pleasant, friendly and helpful. I was pleased with the whole process and very happy with my purchase. More

by oldram51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff, Jerrod and shaun
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November 09, 2025

Excellent people and attitude, thank you keep the great work,i visit the dealership for problems at my car and you definitely give me the right answer. More

by apalax7791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry can’t remember their names
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November 05, 2025

The dealership was willing to negotiate and strike a mutually acceptable price, trade in and final price for our transaction. More

by davidkistlerjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Noordhuis
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November 05, 2025

Very helpful and informative. Good group of people to work with. Great experience with Paul More

by mhineline
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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November 04, 2025

Service was great! On time, good communications, extremely friendly, cost was what I expected. My only complaint is the guest wireless is terrible. Too slow to do anyth More

by r.wyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get names.
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November 04, 2025

Excellent communication and service provided by Jeremy and his team! Will definitely be returning for future services! Thank you so much More

by ERFLOATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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October 30, 2025

Car buying can be very stressful--not at My Nissan of Grand Rapids! Every team member I came into contact with was knowledgeable, polite, personable and put me under no pressure. 5 stars all the way ar More

by knksanders
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Nestle, Paul Jones Jarrod Herbig, Shaun Losinski
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October 26, 2025

Terrible service on my car . We brought it in for an easy fix of a driver side window seal issue. Said the weather bad could not hear it . took time off from work . Have to come More

by DANSTEIL1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
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