Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

My Nissan of Grand Rapids

Grand Rapids, MI

Overview
Employees
Reviews
Vehicles
4.7
91 Reviews
Contact Dealership

3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

Directions

Filter Reviews By Type

Showing 91 reviews

July 01, 2026

I have always had very good service at My Auto of Grand Rapids. I enjoy working with Jeremy and his team Charlie and Olivia. They always let me know what services are due or coming up so I can always prepa More

by jmarsh1057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bliss
Report | Print
June 29, 2026

The people were great. Very helpful with no pressure. The salesman that sold me my new car was awesome. He backed me up when I kept changing my mind and pulled up with a ca More

by lnadwodnik
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff and Teddy.
Report | Print
Jun 30, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We’re glad you had a helpful, no-pressure experience and that your salesperson was able to find the perfect vehicle for you. We appreciate your recommendation and your business!

June 23, 2026

Outstanding Outstanding from the beginning to the end everything was explained and loved the video from the tech showing underneath the car More

by MLKNIGHT1958
Recommend Dealer
Yes
Employees Worked With
Or
Report | Print
Jun 30, 2026 -

My Nissan of Grand Rapids responded

Thank you for the amazing 5-star review! We're so happy to hear everything was clearly explained and that the technician's inspection video was helpful. We appreciate your trust in our team and look forward to serving you again!

June 21, 2026

They go above and beyond they need to. They helped us out tremendously I love going there More

by rbrauda
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Jun 22, 2026 -

My Nissan of Grand Rapids responded

Thank you for your 5-star review! We're glad to hear our team went above and beyond and was able to help you. We appreciate your support and look forward to seeing you again!

June 18, 2026

Great people, explained everything really well and worked with us to get exactly what we wanted. More

by Brian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Burse Jr.
Report | Print
Jun 22, 2026 -

My Nissan of Grand Rapids responded

Brian, thank you for your review! We're glad to hear our team took great care of you and explained everything clearly while helping you find exactly what you wanted. We appreciate your business and look forward to serving you again in the future!

June 17, 2026

She helped us a lot. She was patient with us while making the decision. Everyone we worked with was helpful and very professional More

by rbrauda
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Jun 22, 2026 -

My Nissan of Grand Rapids responded

Thank you for your 5-star review! We're glad Emily and the team provided patient, helpful, and professional service. We appreciate your business and look forward to seeing you again at My Auto Grand Rapids!

June 05, 2026

Clean store, nice waiting area but lengthy wait time fir my service (and hour 15 minutes) More

by Vbailey422
Recommend Dealer
Yes
Report | Print
Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to share your feedback and for the 4-star review. We're glad to hear you enjoyed our clean facility and comfortable waiting area. We sincerely apologize that your service visit took longer than expected. We understand that your time is valuable, and we appreciate your patience. Your feedback helps us identify opportunities to improve our efficiency and provide an even better experience in the future. We hope to have the opportunity to deliver a 5-star visit next time. Thank you for choosing us!

June 02, 2026

Service was good but I honestly thought $105. 00 was expensive for an oil change, even though it was synthetic oil, which I didn’t request. I’ll go elsewhere for that service. More

by JMNORDY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for taking the time to leave us a review and for your feedback. We're glad to hear you were satisfied with the service you received. We understand your concerns regarding the cost of the oil change and appreciate you sharing your perspective. Pricing can vary depending on the manufacturer-recommended oil type and vehicle requirements, but we understand the importance of clear communication regarding services and costs. Your feedback is valuable and will help us continue improving the customer experience. Thank you again for your business, and we hope to have the opportunity to serve you again in the future.

May 31, 2026

Welcoming, helpful, and understanding They were very nice and more than understandable when it comes to a budget. We were only planning to look, but ended up with a car that I love More

by savannah.m.baker
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Jun 08, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We're so happy to hear that our team was welcoming, helpful, and understanding throughout your vehicle search. Finding a vehicle that fits both your needs and your budget is important to us, and we're thrilled that what started as "just looking" ended with you driving home in a car you love. We truly appreciate your trust in our team and look forward to serving you again in the future. Enjoy your new vehicle!

May 26, 2026

Outstanding customer service completed in a timely fashion. Everyone was in a great mood clear communication would recommend. More

by WINGS101010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie & Olivia
Report | Print
May 27, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We’re happy to hear you received outstanding customer service and clear communication from our team. Providing a fast, positive experience is always our goal. We truly appreciate your recommendation and look forward to assisting you again in the future!

1
2
...
10