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My Nissan of Grand Rapids

Grand Rapids, MI

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Employees
Reviews
Vehicles
4.7
91 Reviews
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3985 Plainfield Avenue Northeast Grand Rapids, Michigan 49525 United States

Grand Rapids, MI

49525

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Showing 91 reviews

March 18, 2026

Paul was our salesperson. He did a great job with everything and I’m pretty sure he needs a raise. More

by gary@johnson-construction.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2026 -

My Nissan of Grand Rapids responded

Thank you for your thoughtful review. We’re pleased to hear that Paul provided you with an excellent experience. Your feedback is greatly appreciated, and we will be sure to share your kind comments with him. Thank you for choosing our dealership.

March 13, 2026

Good dealing with price Took time to explain features And delivery was made as expected More

by Georgesalas70
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Mar 13, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We're happy to hear everything went smoothly—from working out the price to explaining the features and delivering your vehicle as promised. We appreciate you choosing us and hope you love your new ride!

March 04, 2026

The service did not have my correct phone number to contact me when my vehicle was finished. Also they did not have a new key fob in stock to replace the fob that had an electrical issue. The main rea More

by jgar70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Averi Cook
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Mar 09, 2026 -

My Nissan of Grand Rapids responded

We appreciate you bringing this to our attention. Our Service Manager, Mark Leutzinger, would like to speak with you about your recent service experience with us. Please give him a call at your earliest convenience: (231) 206-0612

March 03, 2026

Excellent customer service. They respected my time. Very efficient delivery. I would highly recommend them. More

by Breal
Recommend Dealer
Yes
Employees Worked With
Paul
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Mar 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the great review! We're glad to hear our team provided excellent customer service and respected your time with an efficient delivery process. We truly appreciate your recommendation and thank you for choosing My Auto Grand Rapids!

February 28, 2026

Excellent experience. Everyone that I encountered was great from start to finish. Best buying experience! More

by pbrandsen
Recommend Dealer
Yes
Employees Worked With
Paul Jones
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Mar 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We're so glad to hear this was your best buying experience and that our team took great care of you throughout the process. We appreciate you choosing My Auto Grand Rapids!

February 26, 2026

Excellent The experience and knowledge that I encountered at your dealeship was incredible. I was met with kindness and willingness to work together to purchase a vehicle. I would recommend your dealership a More

by m69cline
Recommend Dealer
Yes
Employees Worked With
Devon smith
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Mar 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We're so glad to hear you had an excellent experience and that our team was able to provide the knowledge, kindness, and support to help you find the right vehicle. We truly appreciate your recommendation and thank you for choosing our dealership!

February 26, 2026

Everyone was friendly. They explained in detail what they did. Gave me all the paperwork which also explained everything. More

by BOBBIERLING
Recommend Dealer
Yes
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Mar 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the positive feedback! We're glad our team was able to clearly walk you through the work that was done and provide all the documentation. We appreciate you trusting us with your vehicle!

February 20, 2026

Very friendly, helpful and knowledgeable people- keep up the good work. Olivia was very nice More

by HEINZSIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2026 -

My Nissan of Grand Rapids responded

Thank you for the wonderful review! We're glad our team provided a friendly and helpful experience, and we’ll be sure to share your kind words with Olivia. We appreciate you choosing us!

February 19, 2026

I really like the location and your service writers level of knowledge. Great place to get work done More

by MIBIKERBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Averi Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2026 -

My Nissan of Grand Rapids responded

Thank you for the 5-star review! We’re so glad you like our location and had a great experience with our knowledgeable service writers. Providing expert guidance and quality service is always our goal. We truly appreciate your trust in My Auto Grand Rapids and look forward to taking care of you again!

February 19, 2026

All was good the paper work was all ready Paul walk me through the car and it was a pleasure to work with him More

by ccblohm
Recommend Dealer
Yes
Employees Worked With
Paul Jones
Report | Print
Feb 19, 2026 -

My Nissan of Grand Rapids responded

We truly appreciate your kind words! It’s great to hear Paul made the process seamless and took the time to walk you through your vehicle. Thank you for trusting My Auto Grand Rapids — enjoy every mile!

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