My Lakeshore Subaru

Decent dealership like any other. However their rate for any work that needs to be done is insanely expensive. Would definitely take your car anywhere else for work that needs to be d However their rate for any work that needs to be done is insanely expensive. Would definitely take your car anywhere else for work that needs to be done. More

I went there for an oil change and a tire repair. It took an hour and a half to fix the tire and another hour for an alignment that was supposed to take 25 minutes. No communication except when I wal It took an hour and a half to fix the tire and another hour for an alignment that was supposed to take 25 minutes. No communication except when I walked over to ask a question. The service person was gone at 5:00 and I was still there until 5:30. (3:00-5:30!) The car radio was changed as well as the info screen - which I can’t get changed back. When I left I was told my car was in the parking lot. After walking around the lot I found it right next to the building. I have always gone to My Subaru in Muskegon and the service and customer service were great. I wish you had not moved. I’ll go somewhere else. More

Was there for service not to purchase a vehicle! Apparently communication is not a strong point! Apparently communication is not a strong point! More

Do not like that there is NO parts dept main floor nor people. It's a hassle, and unprofessional, I want to see a person and racks of goodies swag to buy.. someone to ask questions and to buy items we are people. It's a hassle, and unprofessional, I want to see a person and racks of goodies swag to buy.. someone to ask questions and to buy items we are just as close to Serra in TC. Our family of 4 Subies will not return. Not happy with the new layout. Very uncomfortable set up all the way around. Sorry. Last 2 Subies 2020 and 2024 were bought from you .. no more it's that bad. More

I couldn’t be more impressed with this dealership. Nate Webber and Katie in the finance department went above and beyond to make my Crosstrek purchase absolutely seamless and pain free. From start to Nate Webber and Katie in the finance department went above and beyond to make my Crosstrek purchase absolutely seamless and pain free. From start to finish, they were professional, friendly, and genuinely cared about making the experience stress-free. What really stood out was how easy Nate made everything. I wasn’t even expecting to walk in and buy a new car, but he made walking away from a lease at another competing dealership more than easy. On top of that, I got same-day, fast, and incredible service on my Wife’s Subaru, including an oil change, new tires, and a hitch install, all handled quickly and with care. We were back on the road with both cars same day! The dealership itself is one of the friendliest I’ve ever done business with. The complimentary drinks and snacks was tremendous, they had me with the Pepsi, haha, the environment is comfortable and welcoming, and I’ll definitely be taking advantage of the free oil changes, which was such a pleasant surprise. Also, loved the camping displays!!! More

They were great. They got me right in, and the customer waiting area was very nice and comfortable. They got me right in, and the customer waiting area was very nice and comfortable. More

Awesome experience! I would recommend you any day of the week. Sale person was wonderful I would recommend you any day of the week. Sale person was wonderful More

Wonderful Dealership and Nate was Great as a representative of your business!!!! This is a return purchase at My Subaru! representative of your business!!!! This is a return purchase at My Subaru! More

Austin was great. The other associates were just as helpful. No pressure sales but provided answers to my questions. The other associates were just as helpful. No pressure sales but provided answers to my questions. More

They warrantied it like it should have. Except I should never had to pay for it the second time Except I should never had to pay for it the second time More