My Chrysler Dodge Jeep Ram Fiat - Service Center
Mt Pleasant, MI
459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center
Awesome customer service blonde at desk to the guy that found i was under warranty found i was under warranty More
Had several previous very positive visits to this service department, though most recent not quite as good. Received unsolicited email offering my vin promaster an oil change for 21.95. Though it was a bit department, though most recent not quite as good. Received unsolicited email offering my vin promaster an oil change for 21.95. Though it was a bit early, the price convinced me to call for an appointment. I specified the discounted price when making the appointment. The day of service I waited in a pleasant area with coffee, etc. After only 30 or 40 minutes I was called to the service desk, where the cost was over twice that stated in the email. When I objected, the service person said I had to bring a copy of the email to qualify. However, nowhere in the email did it note this requirement. The service writer relented and gave the advertised price, but did not do it with good humor. Clearly a silly mistake by the dealership, to invest in customer acquisition with a bargain price and then leave that customer with a bad feeling. More
They are super nice, there was not a long wait at all which was good. They’re quick and efficient! which was good. They’re quick and efficient! More
The customer service is excellent. I like being notified by phone and in person when my jeep is done. The waiting area with coffee and a pop machine is also a plus! I like being notified by phone and in person when my jeep is done. The waiting area with coffee and a pop machine is also a plus! More
They got the job done fast and in the same day. Worked hard on making sure warranty was used. Worked hard on making sure warranty was used. More
Every time I I’ve taken my car in for any type of problem or service, I‘ve been met by very friendly staff. The staff all seem to be extremely interested in helping me get the service I need on my vehicle. or service, I‘ve been met by very friendly staff. The staff all seem to be extremely interested in helping me get the service I need on my vehicle. More
John is amazing. Very nice and polite young man. I recommend him as ur tech. Cory is very nice also. Very nice and polite young man. I recommend him as ur tech. Cory is very nice also. More