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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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October 30, 2018

Another good experience. I experienced quick, friendly and professional service. Mandi was very easy to work with. Scheduling the appointment was easy to do and I appreciate More

by markcwiek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Oct 31, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your service business!

October 24, 2018

Great service, competitive pricing I needed new tires going into winter. Called around pricing a high quality tire. My Chrysler was very competitively priced. When completed, I was surp More

by DANRENA_KEENOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Swanton, Mandi Rutkowski
Oct 25, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

We greatly appreciate the opportunity to earn your business! Thank you for taking the time to share your experience with everyone.

October 16, 2018

A new age for dealership service I've always had a negative connotation of service at car dealerships. My Chrysler in Mt. Pleasant has changed that perception. Saturday hours, friendl More

by smith1sf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff on duty Saturday, Oct. 13.
Oct 17, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your experience with everyone and for giving us the opportunity to earn your service business!

October 09, 2018

Not pleased with dealership Not pleased. Would not recommend family or friends to this dealership. Don’t hold true to their words and after 2 months of my car getting worked on i More

by RDONLEY3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dick Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandi Rutkowski
Oct 09, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

I am sorry to hear you have had less than an exceptional experience at our dealership. I spoke with our General Sales Manager Dave Sdgley regarding your issues and he would like to speak with you directly. Please reach out to Dave at your earliest convenience directly at 989.956.5523.

October 05, 2018

Warranty work What started as standard warranty work turned into more. I was so appreciative that they took the time to fix the problem and not force me to reschedu More

by JENRACH18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Oct 09, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your experience with everyone!

October 02, 2018

Recall Had to get a recall fixed for my Jeep, service department is super clean and the customer service is beyond amazing. Would highly recommend this place More

by jkkennedy13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Rutkowski
Oct 04, 2018 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to share your experience with everyone! We appreciate the opportunity to earn your business!

July 10, 2017

Ask for a simple emergency brake ajustment. Wow talked to Travese the manager of service about getting my emergency brakes adjusted. Now he come rite out and told me due to them not fixing my A/ More

by Bad service
Recommend Dealer
No
Employees Worked With
Travis
Jul 11, 2017 -

My Chrysler Dodge Jeep Ram Fiat responded

Mr. Bad Service, We are sorry that you are unhappy with our service department. As you can see from our overall rating this is a rarity. At some point in a business relationship if both sides are unhappy with the way they are being treated there comes a point where the relationship needs to end. Thank you for the opportunity to earn your business. We will learn and grow from this experience and implement our lessons learned in order to better serve our future customers.

February 17, 2017

Awesome service!! Awesome service and set an appointment to get the work done that I went for an Inspection on!! Both service members were awesome. I arrived almost an More

by Spraguekristyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis and Mandi
Feb 17, 2017 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for taking the time to share your experience with everyone! Travis and Mandi truly are all-star level members of our team. We hope to see you back again for your regularly scheduled maintenance soon!

May 21, 2016

Great service The service crew was very nice to work with and was quick to get to the bottom of the problem. They stayed after to get my truck back to me, so I coul More

by trapper51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Aldrich, Chad Wollenweber, Ben Garver
May 23, 2016 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for trusting our technicians with your truck! Our entire service department here at MyCDJR understands how important your time is. Thank you so much for taking the time to share your experience with everyone.

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