My Chrysler Dodge Jeep Ram Fiat - Service Center

Great service department. Took my truck in for some warranty work and routine maintenance. They did a great job, and cost less than quoted price! warranty work and routine maintenance. They did a great job, and cost less than quoted price! More

Very disappointed in the handling of our service needs . The MY Mt Pleasant dealership is dishonest and crooked. We had a 1:30pm appointment, and the vehicle wasn't looked at until 3:00pm. When I received . The MY Mt Pleasant dealership is dishonest and crooked. We had a 1:30pm appointment, and the vehicle wasn't looked at until 3:00pm. When I received the 'text' of the diagnosis, I was informed I needed all brand new brakes (front and rear) and that it would cost 750$. I was very surprised they said we needed everything changed. The price seemed high so we called a couple competitors for a comparison and were given quotes for $600 - $650. Spoke with Tyler and asked if he could match 650$ and he said he couldn't go that low, so we left. The next day, we took it to another mechanic that indicated only one of the rear brakes was bad, and the front brakes did not need replacement, cutting the repair cost by over 1/2 the price! Thank goodness I did not get swindled at MY Mt. Pleasant and had the good sense to leave when something didn’t feel right. Not only do you overcharge on labor, but you also suggest unnecessary fixes. We had recent work done at your dealership with our other vehicle totaling about 900$, we are now regretting getting it serviced there and suspect we were overcharged and had unnecessary work done. That's the thing about being dishonest - we are also questioning the quality of the work and if it was even done right. We've been loyal customers to you with our 2 vehicles for several years, and we’ve noticed a frequent change in management and staffing during this time that seems to continue getting worse. Many community members have questioned why we go to you for service and we defended the service department due to your poor reputation, and it is now clear that something has drastically changed in your operations. We now agree with the rest of the community to spread the news of your horrible service and lack of ethics and values. Tyler was not rude, but he also wasn’t helpful. I suspect that he is directed to act in this poor business manner (of overcharging and overselling service needs) by leadership. Just be fair and honest with your customers, and they will always come back. Unlike us- we will never waste our time at your dealership again or any dealership with the MY brand attached to it. More

Had to get new evaporator core. A very expensive and costly job. The job was done by the end of the day and the AC has been working perfectly. Would highly recommend. costly job. The job was done by the end of the day and the AC has been working perfectly. Would highly recommend. More

Come in for a oil change and rotation , nobody had a mask on , person in waiting area no mask , won’t be back until safety protocols are being followed , thank you on , person in waiting area no mask , won’t be back until safety protocols are being followed , thank you More

I needed a hitch put on my truck. I went in on wednesday he ordered it had an appointment to have it installed the next day the staff was great the job they did was great I very happy with everything that w he ordered it had an appointment to have it installed the next day the staff was great the job they did was great I very happy with everything that was done thank you guys they did an awesome job. More

B.Hopper was very prompt and explicit with how long the oil change and tire rotation would take. Friendly staff and mannerly. I will definitely continue with their auto services. oil change and tire rotation would take. Friendly staff and mannerly. I will definitely continue with their auto services. More

Once service realizes you are waiting they perform quickly. I was told to use key drop on which I wrote I was waiting in my vehicle since waiting room was not available. I had to call after four hou quickly. I was told to use key drop on which I wrote I was waiting in my vehicle since waiting room was not available. I had to call after four hours of waiting wondering what time my appointment was scheduled for that day or even if I had the right day. More

The work was done well and once they got it in it was done timely. However I was told the total time was going to be 1 to 2 hours and it ended up being 4 to 6 hours. They communicated well and I will use done timely. However I was told the total time was going to be 1 to 2 hours and it ended up being 4 to 6 hours. They communicated well and I will use them again More

Our family has trusted My Chrysler for years. They are honest, they treat you very well, and their prices are fair. The service department maintains great communication throughout your repairs. honest, they treat you very well, and their prices are fair. The service department maintains great communication throughout your repairs. More