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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
456 Reviews

456 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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June 24, 2020

This dealer has the poorest service department I have experienced. I would not reccomend them to my worst enemy. Not only will I not be returning there I will NOT be buying any more Chrystler products EV More

by Dave
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear that your service visit was less than ideal. We would love to discuss this issue further with you, but we would need some more information about your visit. Could you please provide your last name and the date your vehicle was serviced?

June 24, 2020

Quick services and very nice to come out and look under my Jeep to see if he could tell what it was making that noise, in 93 degree heat!! Much Appreciated .. Definitely recommend More

by Samanthaj_08
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jun 25, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone! We are glad to help!

June 16, 2020

The work was completed to my satisfaction. I am happy that I found a dealer that would work on my 2005 Crossfire. I will recommend you to friends with same vehicle. I felt that my car could have returned More

by dmhecksel
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jun 19, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone. We are very sorry that you did not feel that your vehicle was completely clean and we apologize if you felt uncomfortable in any way inside of the dealership.

June 16, 2020

Good visit/experience. I had what I thought might have been a serious problem, but after the service tech's diagnosis it turned out to be simple. More

by mark perry
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jun 17, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business!

June 13, 2020

Tyler was courteous and professional. I miss some of the perks Champion Jeep of Lansing gives. Courtesy rides to/from dealership and they wash your car whenever they service it! More

by armybratt3733
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jun 17, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business!

June 12, 2020

We had called ahead to schedule an oil change. My husband waiting in the waiting area for 2 HOURS and was never told the job was complete. When he went to the service desk to check the status it was done but More

by Kellyjo_20_04
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jun 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that no one should have to wait that that long for an oil change. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

June 12, 2020

I was convinced that my truck had one problem, but the tech found that it was something else. The cost was a little lower than I had expected and now my truck is back in use. Outstanding work, guys! More

by Jay
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jun 12, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

June 11, 2020

recall service I had received a recall notice earlier in the spring. Somehow, it got put aside. When I found it, I called dealership about service. I didn't buy m More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
technician Kevin Springstead
Jun 11, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone!

June 11, 2020

My truck is stilling the same thing after getting serviced I called n now i have to wait til next week Y things yall tell me is wrong n my paperwork says under warranty but yall call back saying i More

by tdigi07tdigi07
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jun 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Sorry for the trouble. We would like to discuss this issue further with you. Please reach out to our Service Manager, Jason Chenette at (989) 773-6343.

June 06, 2020

We called on an oil change at a last minute request. We had no problem scheduling the appointment the same day. The desk service writer was very nice and polite. We arrived 30 minutes early and left in 20 More

by T. J.
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone!

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