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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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July 14, 2020

Good people and great communication. Really like the video of the walk around the vehicle and showing the issues. I will return my vehicle here when needed. More

by Will
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Swanton, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience and for giving us the opportunity to earn your business!

July 09, 2020

Always helpful! The service depatment is always great at jeeping my rusty old 2004 jeep liberty running, yet honest about when it is realistically time to show me to the sales department. More

by Mandi_R
Recommend Dealer
Yes
Employees Worked With
Mark Leutzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Doll and Kevin Springstead, technicians, Pat Swanton, Dave Sedgley
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

July 09, 2020

Good service. Came in for oil change service. I would recommend to friends and family. While I was waiting enjoyed refreshment,comfortable chairs, and service. More

by hende1md
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone!

July 09, 2020

Got us right in, and took care of the situation quickly. Very friendly and gave us some good advice. I have always had great services here! More

by rmeier1957
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience and for giving us the opportunity to earn your business!

July 09, 2020

I was disappointed. I have always been pleased with the service but my appointment was for 1:30 my car didn’t move from the parking place until 2:20. I asked to have the brights switch looked at and was to More

by Ritamogg
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 22, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that no one should have to wait that that long after their scheduled appointment. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 04, 2020

They get things done, timely,accurately, fair priced. I'll be back next time I need help! Only talked with Tyler - that got the job done! More

by john
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone! Was there anything that we could improve upon in the future to give you a five-star experience?

July 02, 2020

I was very disappointed with the service dealership. During this time of vast uptick in virus cases, there was not ONE single dealership worker with a mask nor did they wipe down any of my car areas af More

by Me
Recommend Dealer
No
Employees Worked With
Not listed
Jul 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry that you did not feel comfortable at your recent visit to the dealership. While masks are optional for customers and employees, employees will definitely wear them at the request of the customers they are directly working with and social distancing is strongly encouraged. Our customers’ safety is extremely important to us and we apologize again if you felt uncomfortable in any way.

July 01, 2020

Performed service while I waited. Quick and with no surprises. Pleasant experience and enjoyed the complementary food and drink. Bathrooms also were very clean as well as the waiting area. More

by Jimbo
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

June 30, 2020

Great customer service so far and they kept their word on free oil changes. Sales rep Mark Dobbrastine is a great guy and takes care of you. Thank you my Chrysler More

by anthonydenman34.ad
Recommend Dealer
Yes
Employees Worked With
Mark Dobbrastine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jul 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

June 27, 2020

Oil change Had a appointment and still took over a hour to change the oil on my ram truck. Very disappointed that a dealer service center didn’t wipe off excess More

by aaalockup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
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