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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
452 Reviews

452 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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July 15, 2020

Enjoy going to My Jeep! The service crew get your vehicle right in as soon as possible and they do an awesome job. Love it! 😃 More

by NAHDEEL
Recommend Dealer
Yes
Employees Worked With
Service crew, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words! Please don't hesitate to let us know if you ever need anything!

July 15, 2020

They do a great job. Very pleased with the service. Work hard to solve a problem/issue. This is the second time I have been asked to complete this survey. More

by Vkokan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone! Thanks for giving us the opportunity to earn your business!

July 14, 2020

The wait time was shorter than we thought. The donuts The wait time was shorter than we thought. The donuts are a very nice touch. It would’ve been perfect if you would’ve had creamer that was regular an More

by Cpie
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone! It sounds like we will have to get some regular creamer in the future!

July 14, 2020

Good people and great communication. Really like the video of the walk around the vehicle and showing the issues. I will return my vehicle here when needed. More

by Will
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Swanton, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience and for giving us the opportunity to earn your business!

July 09, 2020

Always helpful! The service depatment is always great at jeeping my rusty old 2004 jeep liberty running, yet honest about when it is realistically time to show me to the sales department. More

by Mandi_R
Recommend Dealer
Yes
Employees Worked With
Mark Leutzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Doll and Kevin Springstead, technicians, Pat Swanton, Dave Sedgley
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

July 09, 2020

Good service. Came in for oil change service. I would recommend to friends and family. While I was waiting enjoyed refreshment,comfortable chairs, and service. More

by hende1md
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone!

July 09, 2020

Got us right in, and took care of the situation quickly. Very friendly and gave us some good advice. I have always had great services here! More

by rmeier1957
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience and for giving us the opportunity to earn your business!

July 09, 2020

I was disappointed. I have always been pleased with the service but my appointment was for 1:30 my car didn’t move from the parking place until 2:20. I asked to have the brights switch looked at and was to More

by Ritamogg
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 22, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that no one should have to wait that that long after their scheduled appointment. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 04, 2020

They get things done, timely,accurately, fair priced. I'll be back next time I need help! Only talked with Tyler - that got the job done! More

by john
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone! Was there anything that we could improve upon in the future to give you a five-star experience?

July 02, 2020

I was very disappointed with the service dealership. During this time of vast uptick in virus cases, there was not ONE single dealership worker with a mask nor did they wipe down any of my car areas af More

by Me
Recommend Dealer
No
Employees Worked With
Not listed
Jul 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry that you did not feel comfortable at your recent visit to the dealership. While masks are optional for customers and employees, employees will definitely wear them at the request of the customers they are directly working with and social distancing is strongly encouraged. Our customers’ safety is extremely important to us and we apologize again if you felt uncomfortable in any way.

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