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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
452 Reviews

452 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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July 31, 2020

Good business to deal with. Respectful sales staff. Relaxed atmosphere Comfortable waiting are with refreshments, TV, nearby restrooms and recliners, table and chairs and even Need work in their phon More

by sfresh383
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Aug 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone! We appreciate your feedback about the phone system and we will pass along your recommendation!

July 30, 2020

Noticed oil drips on my driveway the morning after my oil change. Called the dealer to express my concern. Left voicemail asking for return call. No response. Oil all over the undercarriage. Everything appea More

by Beerbuoy
Recommend Dealer
No
Employees Worked With
Chennette, Tyler Sawyer
Aug 03, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. Please let us know if you have any other issues that follow as you monitor the situation. Please feel free to reach out to our Service Manager, Jason Chenette at (989) 773-6343 if you wish to discuss this issue further, and have a fantastic day!

July 25, 2020

Go for all my service on my Jeep. Have treated me good and explain everything to me. I had an oil change and fluids checked, as well as fog lights replaced More

by carolyn.wolfgang
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone and for giving us the opportunity to earn your business! Was there anything that we could improve upon in the future to give you a five-star experience?

July 23, 2020

I have a motor home And this dealership was the closest to me to service my needs. Tyler was the technician I spoke with he was very attentive and understood my needs. I am so pleased with their service I More

by Pab
Recommend Dealer
Yes
Employees Worked With
Mark Leutzinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jul 24, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business and for sharing your experience with everyone!

July 23, 2020

When I made my appointment, I specifically asked to have the oil changed and tires rotated. I stated that again when I brought my Jeep in. Paid for it and realized after I left the dealership, they had n More

by joybethhicks
Recommend Dealer
No
Employees Worked With
Dick Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 22, 2020

I had to take my car in three times before it was fixed correctly. Communication not the greatest. They needed to order a part and said it should be in the next day. Ten days later I called and they said t More

by Bzurawski
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 21, 2020

This is the worst place I have ever had work done you said it was fixed and I didn't make it home it quit and when I brought it back you don't even work on it you people suck and don't know anything More

by Randy
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Aug 03, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day!

July 21, 2020

Somewhat unsatisfied Was to rotate tires along with servicing. When was told car ready the man asked where unit to unlock the nuts on the tires was and told in car. S More

by CMURPHYAVON
Recommend Dealer
No
Employees Worked With
Not sure who wrote up the service order.
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 21, 2020

Need more personal follow up from the service Tech to the customer. I had to contact them in order to learn the status of my repair More

by Josephcichon3
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 20, 2020

Stuck for the second time They forgot to contact us about our car so that we could make other arrangements if needed. Thus leaving the wife stuck at work. Attention to customer More

by investrepo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

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