My Chrysler Dodge Jeep Ram Fiat - Service Center

Setting up an appointment was easy. Service on the car was done in less than two hours from the time of drop off. Estimated cost was accurate. Service representative was pleasant. However the representati was done in less than two hours from the time of drop off. Estimated cost was accurate. Service representative was pleasant. However the representative did not inform me of the estimated time it would take to repair. Representative did not offer me a ride home. I did not mind the exercise, but I could have avoided two 45-minute minute walks between the dealership in my home. I could have just waited at the dealership if I knew how short it would have taken. More

Happy with service. Friendly people. Not for being talked into extended warranty that only lasted 2 1/2 yrs when believed 3 - 100,000 mi into extended warranty that only lasted 2 1/2 yrs when believed 3 - 100,000 mi More

The issues with my Caliber have been a guessing game. The service center was great! They listened to my (probably bizarre) explanation as to what all was going on, then they did their diagnostics and thoroug service center was great! They listened to my (probably bizarre) explanation as to what all was going on, then they did their diagnostics and thoroughly explained everything to me in ways I (not being so mechanically inclined) can understand. They were also understanding when I told them I’m just not sure yet if I want to put any more money into fixing this car, after having put approx $7,000 into repairs in the last 4-5yrs. I appreciate their professionalism & their patience with me as I absorb this information & try to decide what route I want to go next. (I still say take it out in a field & use it for target practice, or blow it up with a bunch of C4! Haha! More

Service was great, very friendly. Was not real impressed with your call center when I made appointment. I had to change appointment date, had to leave a message. When my call was returned it was coming from with your call center when I made appointment. I had to change appointment date, had to leave a message. When my call was returned it was coming from a Muskegon number, when I had called Mt. Pleasant. When I answered the person on the other end didn’t identify themselves or say where they were calling from. In fact she didn’t even know who she was calling! She was like “um, hi is ahhh...gee I can’t find who I’m calling for, someone needed to change an appointment?” Not very professional, was somewhat worried about keeping appointment, was hopeful the service department in Mt. Pleasant better than call center. More

They didn’t fix anything I asked them to fix, but I still paid for the $80 inspection. I am really dissatisfied and will go to a different dodge service center. paid for the $80 inspection. I am really dissatisfied and will go to a different dodge service center. More

Excellent service and quality. Got everything that I needed done very quickly and the estimate was right on the money! Thank you for getting me back on the road! needed done very quickly and the estimate was right on the money! Thank you for getting me back on the road! More

They fixed everything, sent me a video of the work and did it all in a timely fashion. Im happy to have my jeep back in great working conditions. Great job. did it all in a timely fashion. Im happy to have my jeep back in great working conditions. Great job. More

I made appointment for an oil change and was very pleased with the ease of scheduling as I was pleased with the customer service I received. with the ease of scheduling as I was pleased with the customer service I received. More

Only reason 4 was because it took about 90 minutes longer than originally said but waiting room was good! Service was as expected, no issue there. than originally said but waiting room was good! Service was as expected, no issue there. More