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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
451 Reviews

451 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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October 17, 2020

This is the third time they got oil on my driver's side floor board after an oil change!! And I specifically pointed out that I don't want oil on my floor agaib when I dropped off my vehicle! Won't be back More

by bjwichert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brennen Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience, and honestly it was unacceptable on our part. If you would please reach out to our Service Manager, Jason Chennette at (989) 773-6343 so we can get to the bottom of this. Thank you and we hope to get a chance to earn back your business.

October 15, 2020

Very fast and very nice people also they are very honest. Wyatt worked with me and got me a great deal on a truck. Thank you again. Recommend them 100% More

by Gage Lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wyatt , Pat Swanton
Oct 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 13, 2020

They were helpful and repaired my vehicle in a timely matter. I bought my 2020 Dodge Ram from Big Rapids Michigan since I live there but they couldn’t work on it till November. I couldn’t wait over a mon More

by Randy.erridge51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Holbrook, Chris Schreiber
Oct 15, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 08, 2020

The employees were very helpful and respectful. They were also very time sufficient with my appointment. The job was also done sufficiently and they got the job done. More

by wheelera258
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Holbrook
Oct 08, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone and for giving us the opportunity to earn your business!

October 06, 2020

Average service quality at best. Whole service department seems to fail to communicate with one another and then further with the customer. Truck went into the shop with a problem that was eventually fixed b More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Holbrook, Chris Schreiber
Oct 14, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We apologize for the inconvenience, and we assure you that this situation is not typical and frankly it was unacceptable on our part. As you said, there was definitely a miscommunication on our end and we are very sorry. We have already learned quite a bit from this unfortunate situation and have improved our processes as a result. We hope to get a chance to earn your business back in the future.

October 02, 2020

The service I received was very good. I was asked if there was anything else that should be checked, there wasn’t. Upon completion of the work I was told about a new air filter on the next visit And t More

by Jlhecksel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 01, 2020

Terrible. Told me I needed brakes. Only 9,000 miles on it. Took to an independent mechanic and he told me they were fine. Will not go back More

by Shorehaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Holbrook
Oct 14, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We apologize for the inconvenience and we would like to get some more information on this issue. Please reach out to our Service Manager, Jason Chennette, at (989) 773-6343 to discuss this issue further. We would love another opportunity to earn back your business.

September 30, 2020

For me I would of liked better communication via text, phone, or email of the status of the vehicle! I called several and left clear phone number and or email, with zero responses. More

by patrick54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schreiber
Oct 05, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Hello Patrick, we are very sorry that you experienced this lack of communication. We will speak with our team about this to provide a better experience for future visits.

September 27, 2020

Was able to get in fast employees were friendly and service was timely. Waiting area is comfortable. Need more parking as there is never enough More

by WEZEN1HA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Schreiber
Sep 28, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with us and for trusting us with your business!

September 26, 2020

Excellent job! Vehicle was taken right in at appointment time. Everyone was friendly and wearing masks. Even in the waiting area. Reviewed inspection details and made recommendations. More

by Mcredhead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Schreiber
Sep 28, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

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