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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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November 04, 2020

My Chrysler Dodge Jeep Ram Fiat worked very hard to make sure I got the exact car I wanted. They went out of their way to help me and that is and was very much appreciated. I would not shop for a car anywhe More

by tracey.smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Seybert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Swanton
Nov 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with us!

October 31, 2020

Quality service and wonderful staff. Glad we changed dealerships. Better Baker not good service anymore. Your Mt Pleasant dealer ship is much more to our liking. More

by MaryJane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schreiber
Nov 06, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

October 28, 2020

Brennen was super friendly and explained what was going on with my car in a way where I could understand it. Super quality service in a timely manner! :) More

by lakota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schreiber
Oct 29, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

October 24, 2020

Salesperson, Mark Dobbrastine, was excellent! Helped throughout the purchase and after. Friendly atmosphere. Very good experience 😊 The after purchase addition was done. I was kept informed du More

by barbmausolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dobbrastine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kozecki
Oct 29, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with us!

Oct 29, 2020 -

barbmausolf responded

Thank you for arranging pick up and delivery of my Ram ProMaster City Wagon for service. Mark and everyone at My Chrysler are great!

October 22, 2020

Incredible service! The quality of work is very good. Timeliness and communication was great. This dealership takes a lot of pride in their work Would recommend to anyone. More

by Jval0313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone and for giving us the opportunity to earn your business!

October 21, 2020

Terrible! In 2 months its been there 2times for the same issue. 1time 3weeks and $850, 2nd time 2weeks and $1200... still have same issue More

by Rileyo989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Holbrook
Dec 09, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience, and honestly it was unacceptable on our part. If you would please reach out to our Service Manager, Jason Chennette at (989) 773-6343 so we can better understand this delicate situation. Thank you and we hope to get a chance to earn back your business.

October 21, 2020

Our vehicle issue was diagnosed and parts ordered and delivered the next service day. Chris was keeping us apprised of the schedule several times throughout the time our vehicle was in service. More

by LVR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Schreiber
Oct 23, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

October 19, 2020

I took my car to this dealership, and being from out of town they were willing to look at my car, put it on the computer and figure out what was wrong . They then found a part and set me up to have the wor More

by Gomara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know names but two technicians were able to look at it in a timely manner., Nicole Holbrook, Chris Schreiber
Oct 19, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

October 17, 2020

This is the third time they got oil on my driver's side floor board after an oil change!! And I specifically pointed out that I don't want oil on my floor agaib when I dropped off my vehicle! Won't be back More

by bjwichert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brennen Hooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience, and honestly it was unacceptable on our part. If you would please reach out to our Service Manager, Jason Chennette at (989) 773-6343 so we can get to the bottom of this. Thank you and we hope to get a chance to earn back your business.

October 15, 2020

Very fast and very nice people also they are very honest. Wyatt worked with me and got me a great deal on a truck. Thank you again. Recommend them 100% More

by Gage Lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wyatt , Pat Swanton
Oct 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for giving us the opportunity to earn your business!

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