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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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March 17, 2021

No phone number provided on receipt or correct mileage for next oil change but written as current. Though it was sloppy on sticker. Oil on my steering wheel cover. I am suspicious that I didn't receive 1 More

by Mijcox2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name known
Mar 30, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We have very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. We hope to hear from you via email about how we may improve upon our service. Please contact Mark Leutzinger at mleutzinger@themyautogroup.com or Dave Sedgley at dsedgley@themyautogroup.com. We look forward to hearing from you. Thank you for your time.

March 12, 2021

Great service! Friendly. Diagnosed my cars issue and didn't even charge me. Very rare these days. Gave me an appointment and kept it. Thanks. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New female service writer, Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Doug, we are so happy to hear you had a great experience at My Chrysler Dodge Jeep Ram Fiat. Thank you for the five-star review and for trusting our service team with your business.

March 10, 2021

My Chrysler Dodge Jeep Ram has some wonderful staff that provide a welcoming and warm atmosphere. The staff make sure all your questions are answered and your needs are addressed! More

by rabyr1j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so happy to hear you had such a welcoming and warm experience at My Chrysler Dodge Jeep Ram Fiat and that we answered all your questions. Thank you for the five-star review and for trusting our team with your business.

March 10, 2021

Service desk was great! But they forgot to reset the oil change reminder in the car. Thank you very much! Waiting area was extremely comfortable also! More

by lorproducts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so sorry to hear you had less than a perfect experience at My Chrysler Dodge Jeep Ram Fiat. Thank you for the kind review and for trusting our team with your business.

March 10, 2021

These guys are top-notch..!! Very much a hometown dealership taking care of the local community. ( With a 😁 even ) going above and beyond is not normal these days, let alone from a dealership More

by Dave Maniez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transmission Tech *****, Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Dave, We are so happy to hear you had such a wonderful experience at My Chrysler Dodge Jeep Ram Fiat. We do truly care! Thank you for the five-star review and for trusting our service team with your business.

March 09, 2021

I took my vehicle in for a recall repair. I was greeted kindly and shown right to the place that I needed to go. There was a waiting area with comfortable chairs for my children and myself to watch tv or j More

by DJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so happy to hear you had such a pleasant and relaxing experience at My Chrysler Dodge Jeep Ram Fiat. Thank you for the five-star review and for trusting our service team with your business.

March 07, 2021

Service staff were fine, not their fault the recall fix was a complete disaster and made me so angry i was shaking.. sales staff not bothering to visit with us was a lost opportunity I'm looking to trade More

by Crystaldee2014
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Persons not listed
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit, and frankly it was unacceptable. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can discuss this delicate situation further. Thank you.

March 07, 2021

Friendly service, quick and accurate quality work, no appointment. And they got me right in and took care of me. Right away. I ap preciate it More

by Hmdevers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are happy to hear you had a good experience at My Chrysler Dodge Jeep Ram Fiat. Sorry, you were not 100% satisfied. Thank you for the kind review and for trusting our service team with your business.

February 25, 2021

Brought my truck in for service and ended up having a few unrelated parts damaged in the process.. The team addressed the issue quickly and with professionalism. More

by cruss445417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Schreiber
Feb 26, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business, and taking the time to rate our dealership! Please let us know if there is anything you need in the future!

February 20, 2021

It took them 2 weeks to inspect my car and then when I went to pick it up after it was “fixed” it was still making the same noises so I took it back in and it took them another two weeks to look at it and More

by makenziewilliams125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Sedgley II
Mar 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit, and frankly it was unacceptable. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can discuss this delicate situation further. Thank you.

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