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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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April 16, 2021

Super service managers with great personalities, professional and very helpful. They make you feel important. Also a service tech came out to help me pair my phone. More

by The Man
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Sedgley II, Gwen Mcalister
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 16, 2021

Service was timely, and efficient no problems noted , inspected the brakes and several other areas . Pricey for oil change and tire rotation though , could definitely work on that More

by larryparnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
May 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

April 14, 2021

I went there to fix a problem that I had brought up at my oil change in the fall. I was told that the problem couldn't be fixed because the part (my seat heater had stopped working) had been discontinued. I More

by rayco_1978
Recommend Dealer
No
Employees Worked With
Dave Sedgley II, Gwen Mcalister
Apr 14, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry you were not 100% satisfied with your most recent visit to My Chrysler Dodge Jeep Ram Fiat. We hope to remedy this situation. We hope that you will contact our Head of Service, Mark Leutzinger, via email at mleutzinger@themyautogroup.com at your convenience. Thank you for your time.

April 08, 2021

Great team at myCDJR - really pays attention to customer service and going the extra mile. We had vehicles detailed before long trips and was so worth the money - great job! Thanks so much! More

by AJZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Detailer - awesome work!, Pat Swanton, Dave Sedgley II
Apr 12, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review! We are happy to hear you are 100% satisfied with our team at MY Chrysler Dodge Jeep Ram Fiat. We love knowing that our crew went the extra mile! Thank you for trusting our team with your business!

April 06, 2021

A very friendly and professional service team. I will continue to recommend them to personal and professional friends, whether for a Fiat, Ram or Chrysler product. More

by KHG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gwen Mcalister
Apr 08, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting our team at My Chrysler Dodge Jeep Ram Fiat with your business!

March 30, 2021

Very friendly service department. Got me right in for an appointment. I was running way late and they still got me in. They sent me a text and called when my vehicle was ready. More

by megan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
Mar 31, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review! We are delighted to know you were given excellent service during your most recent visit to our dealership We appreciate you trusting our team at My Chrysler Dodge Jeep Ram Fiat's service team with your business!

March 30, 2021

Is there a direct phone number to the service department? I got passed around at least three times and hung up on once. Also it would be nice if the service department employees wore masks while helping cu More

by Jsir66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Sedgley II
Mar 30, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We have very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. We hope to hear from you via email about how we may improve upon our service. Please contact Mark Leutzinger at mleutzinger@themyautogroup.com or Dave Sedgley at dsedgley@themyautogroup.com. We look forward to hearing from you. Thank you for your time.

March 24, 2021

As far as I can tell the work was fine. Nobody in the entire dealership was wearing a mask. Oil change notification was not reset. More

by Celtjim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know her name
Mar 30, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We have very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. We hope to hear from you via email about how we may improve upon our service. Please contact Mark Leutzinger at mleutzinger@themyautogroup.com or Dave Sedgley at dsedgley@themyautogroup.com. We look forward to hearing from you. Thank you for your time.

March 23, 2021

Always bring my vehicles here for service, always friendly and good service. Never a hassle or long wait for my appointments. Staff is always friendly. More

by LITTLE12RICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dick Cook, Dave Sedgley II
Mar 24, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and giving us the opportunity to earn your business! Please let us know if there is anything you need in the future!

March 20, 2021

Great service. Great place to take your car to get serviced. Great people and great standers. My go to take your car if you need work done. More

by RICKEITHORN
Recommend Dealer
Yes
Employees Worked With
Dave Sedgley II
Mar 24, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and giving us the opportunity to earn your business! Please let us know if there is anything you need in the future!

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