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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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June 18, 2021

I am here to let you know the only reason I would ever buy another Dodge again would be because of the staff that you have for your repairs! Jason has been incredible through our whole experience he stuck More

by ShelleyBryant1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not 100% satisfied with your most recent visit. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com so we may remedy this situation.

June 17, 2021

Work was completed promptly with no hassles. They were flexible regarding drop off time and notified me promptly when the work was completed. I would recommend the service department. More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review! We love hearing you were 100% satisfied with your most recent visit to our dealership. Thank you for trusting My Chrysler Dodge Jeep Ram Fiat!

June 13, 2021

I got the time I wanted and a quick appointment with good communication too. Got the report explained to me afterwards and recommendations for future work. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review. We appreciate you trusting the My Chrysler Dodge Jeep Ram Fiat with your business.

June 10, 2021

They were able to set me up on short notice for an oil change. I appreciated that effort. Desk attendant could have been a little more friendly and welcoming More

by CindyBrewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry you were not 100% satisfied with your most recent visit to our dealership. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com. We look forward to hearing from you so we can improve upon your experience. Thank you for your time!

June 08, 2021

Polite, but took a long time to get my key for my jeep wrangler programmed. Everyone back in service department was very nice, kinda fun even! CoriAnn, you are so cool! More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com so we may remedy this situation.

June 08, 2021

Your service department has got to be the slowest I have ever delt with. This is not the first time you did warranty work on my jeep. Both times were 3 weeks without a vehicle. Its a good thing I have the l More

by Marilyn_mills2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny ????
Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com so we may remedy this situation.

June 06, 2021

Quick, professional, convenient scheduling. Stayed in touch through text exactly where repairs were, and when my truck was ready. Will be using My Chrysler for all my service and repairs! More

by mwjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business.

June 02, 2021

The service dept. was amazing to work with, No BS just good honest business. I would recommend everyone go here. I felt like everyone there goes above and beyond to insure satisfaction. More

by RYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

June 02, 2021

Friendly, courteous and timely service. Very nice waiting area with all the amenities. They didn’t try to sell me unnecessary parts or service. I’ll bring my Liberty back for maintenance as needed. More

by armybratt3733
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

May 30, 2021

TERRIBLE! FIRST. NO WRITTEN ESTIMATE BUT THE DIAGNOSIS FEE CHARGED. THEN. WHAT WAS IN ESTIMATE IS/WAS NOT THE PROBLEM AFTER $900.00 paid out More

by huffdrew17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Chenette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Smith
May 31, 2021 -

huffdrew17 responded

The O2 SENSOR STATED ARE NOT THR ISSUE ENGINE LIGHT STILL ON AFTER FOLLOWING THE ESTIMATE AFTER I TOLD YOU IT WAS TO BE PROVIDED. HOSPICE, TERMINAL AND NOW OUT $900 AND STILL NEED REPAIRS! THAT'S BULL!

Jun 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com so we may remedy this situation.

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