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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.6
459 Reviews

459 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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September 10, 2021

Nice and friendly staff good service work will come back again for another oil change and tire rotation it was done in a timely manner thanks More

by gailwo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review! We are glad that you enjoyed your service experience!

September 03, 2021

Excellent customer service, worked me right in when I had a concern about my car. I dropped it off before hours and was contacted via text with updates about my car. I was contacted by the person who worked More

by carleyhf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brennen Hooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are glad that My CDJRF could meet your expectations. Thank you for choosing and trusting My CDJRF!

August 30, 2021

The charge for an estimate should be explained to the customer BEFORE performing the service. I was surprised to find out I owed $130 for an estimate. More

by Rrt1594
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos
Mar 09, 2022 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact the General Manager, Pat Swanton via email at pswanton@mycdjr.com so we may remedy this situation. We look forward to hearing from you.

August 27, 2021

Done much faster than expected. Problems fixed. Good job. (This survey is annoying that it makes you have all these words to submit when it's unnecessary. The first 3 sentences had it covered.) More

by David.kinch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : I forget his name. Used to work at Freeland Ford. Good guy.
Sep 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Glad that we could get you in and out in a timely manner! Thank you for trusting My CDJRF with your business!

August 19, 2021

I drive 40 mins to use this dealerships service center specifically. If not friendly always business like. Currently the only dealership I will get service or purchase from due to extremely horrible exper More

by AW84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for making the trip to our service center! Your recommendation was passed on to management! We are honored that we earned your business!

August 19, 2021

Great service, price and attitude. Very happy to have bought my vehicle here and nothing beats oil changes for life. When I look to buy another vehicle this is where I am coming to buy. More

by RHODEFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Dobbrastine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Avram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the kind review! Glad you were able to take advantage of our Oil Changes for Life Program! See you next oil change! Thank you for your business!

August 07, 2021

I could not get an under warranty repair done at another Chrysler dealership due to incompetent service staff. My Chrysler dealership service department quickly analyzed the problem, ordered parts that came More

by a.alan.metcalf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our team. Thank you for trusting the My Chrysler Dodge Jeep Ram Fiat with your business.

August 03, 2021

Never refilled the antifreeze reservoir after replacing the turbo actuator. also never mentioned oil leak on top of motor from valve cover that covers the whole back side of the engine. Now I will have to More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry to hear you were not given exceptional customer service during your most recent visit to our service department. Please contact Mark Leutzinger via email at mleutzinger@themyautogroup.com. We look forward to hearing from you. Thank you for your time.

August 01, 2021

Staff was very friendly and explained the services they provided and what I need to focus on in the near future. They answered all of my questions and gave me an idea of the costs of some upcoming service More

by James Span Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review! We love hearing our staff was friendly and knowledgeable. We appreciate you trusting My Chrysler Dodge Jeep Ram Fiat with your business.

August 01, 2021

Very clean dealership everyone was very nice and pleasant to work with they welcome you as you walk in the door you do not have to wait too long I would recommend this place to take any vehicle for service More

by Ride7111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Chenette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the five-star review and for trusting My Chrysler Dodge Jeep Ram Fiat with your business!

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