My Chrysler Dodge Jeep Ram Fiat

Great Service Department Stopped in at the service department without an appointment and asked if a mechanic could drive my van as there was an unusual noise. I was expecting Stopped in at the service department without an appointment and asked if a mechanic could drive my van as there was an unusual noise. I was expecting nothing more than a possible answer as to the cause of the noise. A mechanic drove my van, diagnosed the problem and did the required repair. In with a noisy van with a problem and out 1.5 hrs. later without the noise and a properly functioning van. Ron in the service department was exceptionally courteous and accommodating. Many thanks. More

Helpful and honest I had an urgent need for a work vehicle and Jerry was quick to respond. knowledgeable and seemed to be honest and not pushy. Had me back on the road I had an urgent need for a work vehicle and Jerry was quick to respond. knowledgeable and seemed to be honest and not pushy. Had me back on the road in a timely manner. More

customer service not what it used to be I have taken my jeep in several times and had no issues. This time I took it in for an oil change, tire rotation and to have my check engine light loo I have taken my jeep in several times and had no issues. This time I took it in for an oil change, tire rotation and to have my check engine light looked at. I dropped it off the night before for my scheduled appointment the next morning. When i was finally contacted by an employee (an hour after calling them for an update) late afternoon, I was told that it need a few repairs and that they would try and get it repaired if not that day then the next. Well the next day came and went with no word from anyone. I called them at 8:30 a.m. Monday morning and was told they were working on it now and it would be done in a few hours. 5 hours later they called to let me know it was done. Then when picking it up the gentlemen waiting on me was too busy inputting something in the computer to greet me, then handed me the bill without telling me how much I owed, instead of finishing with me, he proceeded to wait on another customer. Needless to say I will not be using their services again. When I am paying hundred's of dollars I expect the customer service to be much better, We have purchased 2 jeeps from this dealer and i can tell you at this point I have no desire to take my Jeep back for service there again. More

Wasted my entire morning. Set an 8am appt. so I would be the first appt. of the day. It took 3 hours to change the oil and replace a seat cover. No updates. No apologies. The Set an 8am appt. so I would be the first appt. of the day. It took 3 hours to change the oil and replace a seat cover. No updates. No apologies. The woman who entered the service area at the same time as me also had an 8am appt for an oil change and tire rotation that also took 3 hrs. If they cant staff appropriately on a Saturday then they should not open. More

Jeep For Family and MI winter First time jeep owner, will meet out needs in the winter. Plan to put a plow on the jeep. Assistance we got from MY salesman was very helpful. He was First time jeep owner, will meet out needs in the winter. Plan to put a plow on the jeep. Assistance we got from MY salesman was very helpful. He was knowledgeable and able to answer all our questions. I feel we're treated honestly and fairly. More

Recall Work Our appointment went very smooth; no waiting time before being greeted in the service department. Was told work would take an hour and it was complete Our appointment went very smooth; no waiting time before being greeted in the service department. Was told work would take an hour and it was completed before that. Waiting area was comfortable and restrooms clean. Overall very satisfied. More

Great oil change This was my first oil change at a Jeep/Chrysler dealership and they did a very nice job. It took less than an hour. The staff was very friendly. This was my first oil change at a Jeep/Chrysler dealership and they did a very nice job. It took less than an hour. The staff was very friendly. More

Braking grinding noise. Mystery solved by technicians. Excellent customer service. The customer waiting area is comfy. Tv - drinks- donuts!! I liked the service video used Mystery solved by technicians. Excellent customer service. The customer waiting area is comfy. Tv - drinks- donuts!! I liked the service video used when my Jeep was being repaired. Innovative!! More

A very friendly group of people. Very satisfied with the quickness of a vehicle sale and financing. Especially on a saturday. I never thought I could walk in at 11:00 AM. and by 3:pm, Very satisfied with the quickness of a vehicle sale and financing. Especially on a saturday. I never thought I could walk in at 11:00 AM. and by 3:pm, with taking lunch mind you. Driving home my new Dodge ram. More

Very good I was early for my appointment They squeezed me in Makes you feel like somebody The service was completed as requested I do like the Jeep I was early for my appointment They squeezed me in Makes you feel like somebody The service was completed as requested I do like the Jeep More