My Certified Used Cars

Enjoyable and refreshing After being taken advantage of by another local dealer who sold us a truck that had been totaled by an insurance company at full retail value with out After being taken advantage of by another local dealer who sold us a truck that had been totaled by an insurance company at full retail value with out giving us a carfax report which put us in a negative equity as soon as we sign the paperwork. They saved us from a very bad situation. My husband is a disabled veteran and Michelle and her boss worked to get us out of this very bad situation. You guys are wonderful and saved our hides. Thank you for everything you did to help get us out of that bad deal More

Great people Super great people. Worked really hard to put us in a car. Was super nice and a great place to car for a car thanks my auto Super great people. Worked really hard to put us in a car. Was super nice and a great place to car for a car thanks my auto More

Easy peasy!! Michele made the whole process quick and simple. She made sure I was informed every step of the way and that I was satisfied with my purchase afterwar Michele made the whole process quick and simple. She made sure I was informed every step of the way and that I was satisfied with my purchase afterward. I appreciated her sense of humor and flexibility in staying past her scheduled hours. I also want to say that I felt well-attended to with Gail in Finance and Dan in management. The three of them were quite literally the Dream Team. Thank you, My Certified Used Cars for getting me such a good deal and for making me feel like a part of the family! More

Nice purchasing experience, even if I surprised the manager. Overall it was a nice and smooth experience in purchasing. Really wasn't a push or hassle from Michele Herrera. She even stayed after her scheduled Overall it was a nice and smooth experience in purchasing. Really wasn't a push or hassle from Michele Herrera. She even stayed after her scheduled time to be there so I could continue working with her during my purchase. Their offering of the warranty was a touch much, but other than that, a good experience that I have recommended to others. More

Go see Michele! Wow! Great service! We love the new car and Michelle and the crew went above and beyond to make sure all went smoothly and we left super excited! Wow! Great service! We love the new car and Michelle and the crew went above and beyond to make sure all went smoothly and we left super excited! We’ll definitely be back! Thanks!. More

Michele is the shiznitttt Michele made everything so easy. She did not push any vehicle on the lot to us. We told her what we wanted in a vehicle and she made suggestions. I wi Michele made everything so easy. She did not push any vehicle on the lot to us. We told her what we wanted in a vehicle and she made suggestions. I will be back for our next vehicle purchase. The down to earth great atmosphere made our decision easier. This is the least nervous I have ever made in a major purchase. Brandon is amazing at explaining everything loan related as well. More

Pleasant experience! Friendly service. Michelle was helpful and we are happy with our new car. We recommend this dealership to anyone looking for a positive experience. Th Friendly service. Michelle was helpful and we are happy with our new car. We recommend this dealership to anyone looking for a positive experience. Thank you! More

A pleasant way to spend the afternoon! Michele was a fabulous representative. We purchased the 2013 Ford Escape on 11/9, but had spent a previous afternoon whittling down various vehicles Michele was a fabulous representative. We purchased the 2013 Ford Escape on 11/9, but had spent a previous afternoon whittling down various vehicles in October, of which she spent a great deal of time with us on each vehicle. We looked at several SUV's and hatchbacks throughout the lot. Unfortunately, I got sick for several weeks, and couldn't make a purchase until I got better. Gail took care of our paperwork and helped me through the process of transferring our insurance from our previous vehicle to our new one. The entire staff is friendly with each other, very much like a family. I test-drove the vehicle prior to buying it, and it handles beautifully. The only thing I didn't like was the fact that the Secretary of State website was down and I couldn't get my plate today. Paxton got the ball rolling while we waited for Michele to finish up with another couple. Overall a great experience. More

Impressed with quality and professionalism Paxton was very patient, kind, knowledgeable. Lady there, cant remember her name, was very helpful, knowledgeable, personable Brandon Young was very Paxton was very patient, kind, knowledgeable. Lady there, cant remember her name, was very helpful, knowledgeable, personable Brandon Young was very professional, yet friendly I found the perfect vehicle for me and my family!! 😍🤗💓 More

Good experience Everyone was great. Debi was very professional and great to deal with. Brad held my vehicle and went above and beyond with additional repairs to en Everyone was great. Debi was very professional and great to deal with. Brad held my vehicle and went above and beyond with additional repairs to ensure the Honda pilot was ready when I arrived from traverse city. More