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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

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December 11, 2021

I was in for an oil change on 12-10-21. when 8 got there 2 other cars where in front of me. The service tech mixed up cars and told some else they needed tires and replace both cabin and air filters about $ More

by Hlhbear2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of staff in service dept. Wasn't told
Jan 03, 2022 -

My Auto Import Center responded

Unfortunately I am having trouble locating you in our system with the information provided. I have spoken with our Service Manager, Jim Pruitt, and he would like to speak with you regarding your recent service visit. You can reach Jim directly at 231.799.2886.

December 10, 2021

On it 100 percent good group to work with 😃coffee area spotless could use more Nissan auto,s in display area More

by clp3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

My Auto Import Center responded

Thank you for the five star review! We are glad you were able to enjoy our complementary lounge! We appreciate you giving us the opportunity to earn your business.

December 09, 2021

Tires were rotated, but tire pressure was not checked and adjusted for new positions as recommended in owners manual. More

by PHOTO616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Kreuter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

My Auto Import Center responded

Unfortunately I am having trouble locating you in our system with the information provided. I have spoken with our Service Manager, Jim Pruitt, and he would like to speak with you regarding your recent service visit. You can reach Jim directly at 231.799.2886.

December 09, 2021

Love this place. Always a smile and always on a timely manner. Love the hospitality More

by brycelamoreaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bliss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Briggs
Dec 09, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

December 09, 2021

Stopped in at last minute due to slow start had battery checked Even tho I didn’t have an appointment they took care of me as if I did and checked the battery for me last min almost closing time exceptio More

by beyb1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bliss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who it was sorry
Dec 09, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

December 09, 2021

Outstanding service, great staff, honest and quick!!! They were very kind, respectful and I absolutely recommend it!! More

by Ian Pichardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Dec 10, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

December 09, 2021

Excellent service! In and out quickly! Took in vehicle before appointment time and they were on it! More

by jewels0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 08, 2021

Terrible communication from staff regarding the progress of my vehicle. Would recommend you go someplace else for your Subaru needs if possible More

by DELONGKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heather Mattice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

My Auto Import Center responded

Unfortunately I can not track down your contact info in our system with the information provided. I spoke with our Service Manager Jim Pruitt and he would like to speak with you regarding the issues you encountered during your last service visit. Please reach out to Jim directly at 231.799.28886 or by email at jpruitt@themyautogroup.com.

December 08, 2021

Excellent service from the time l pulled into the service bay. Very friendly. Response time was immediate. Was out in 20 minutes. Replaced front wiper blades and driver’s side headlight. Extremely happy More

by petechops1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

December 08, 2021

Service itself and wait time were great! The only reason it isn't 5 star is because a text thread was initiated inviting me to text with any questions, and when I did, no one responded. More

by kmeyerllpc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Dec 09, 2021 -

My Auto Import Center responded

Thank you for sharing your experience. We will be sure to focus on our text communication with future guests.

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