Back

My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

Sort by
December 17, 2021

clean and friendly people, but don't remember namesso clean and friendly people, but don't remember names so unable to rate service department More

by TILEGUY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 16, 2021

Always great service and the staff are friendly & helpful. Appointments run on time and the service time is always accurate. The facility is clean. The waiting area is clean and comfortable with nice More

by Elise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Dec 16, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 16, 2021

Am always pleased with the courtesy of the service department, as well, they keep me appraised of the progress of the work requested. Very friendly and accommodating to me and my standard poodle. I More

by SUNNY1ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pruitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

My Auto Import Center responded

Thank you for continuing to give us the opportunity to earn your business!

December 16, 2021

Heather & the group do a excellent job in the service department. Just had a oil change but got in & out in the right time. More

by Jjfrance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 16, 2021

The greeting was warm. They treated my dog so well. The waiting room time flew by because staff and customers wanted to spend time with my pup. And there was no charge for an oil change and inspection. More

by KDGOLE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
AnDre' Coffee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience! Your pup is always welcome!

December 15, 2021

Well organized and performed the requested work in a timely manner. I was very pleased with your service representative. More

by markmattison01@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kreuter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 15, 2021

I had a 3:30 pm appt. They got my 2021 SUV in & worked on it. They were very good about answering all the ??s I had. They were very pleasant to talk with. Their explanations were very easy to understan More

by GOLFER1Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember the name of the service guy I talked with.
Dec 16, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 15, 2021

Fast service at a good price. Receptionist was very friendly and helpful. Hopefully you will continue the 36 dollar oil changes. More

by jimandchristy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byrd Harderman Jr
Dec 16, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 14, 2021

I don’t understand the point of making an appointment when people are serviced first come first served. It took an hour and 45 minutes for an oil change, tire rotation and engine check, seems excessive More

by janet.andre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jan 12, 2022 -

My Auto Import Center responded

Thank you for taking the time to share your experience, Janet! We're sorry to hear you were not entirely pleased with your service experience. The amount of time you spent with us is to be expected when a customer has a check engine light on. Typically the diagnosis takes about 1 hour, and the tire rotation and oil change should take about 30 minutes. We do include a carwash with the customer service visit and we apologize for missing the wash when you visited. You are welcome to stop in at a time that is convenient for you, and we will be happy to wash your vehicle for you. Thank you for trusting My Auto Import with your business!

December 13, 2021

We’ve had very good, efficient service since buying our vehicle. Would recommend My Auto Imports More

by jfessler40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pruitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

My Auto Import Center responded

Thank you for continuing to give us the chance to earn your business!

...
62
...