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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews
Call Service Center (231) 799-7100

1,881 Reviews of My Auto Import Center - Service Center

Sort by
December 21, 2021

The service was courteous and prompt. They kept me informed on progress and cost. Everyone was very nice. More

by djuergens
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 21, 2021

Sales advisor reviewed the multi point inspection results. Service timing was to schedule. No surprises were found. More

by TSM216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Six
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 21, 2021

Always a pleasure to visit. Very prompt and wonderful at dealing with my issues. Pleasant waiting area. More

by BRILLEMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who waited on me.
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Dec 22, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 21, 2021

They took care of the issue I had tho I had to ask them to reset the clock. I also felt that the cost was higher than it should have been! More

by MIAMSURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kreuter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Six
3.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2021

Very nice and easy to work with. Merry Christmas and a happy new year. See you next year. More

by Karen Bergman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

My Auto Import Center responded

Happy Holidays to you! Thank you for taking the time to share your experience!

December 20, 2021

Nice place, but they didn't fix what we brought the vehicle in for. Contacted them and they had me bring the vehicle back in, put me in front of the line, and performed service - at no charge. Would More

by GERALD_LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Six
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

My Auto Import Center responded

Thank you so much for your 5 Star Review! We appreciate hearing back from our customers. I am sorry to hear we had some issues diagnosing your vehicle, but I am so glad that Sam Six was able to get you back in and taken care of! Anytime there is a situation like this please let us know so we can get it corrected. Once again thank you so much for the review. We are so glad to hear everything worked out well.

December 20, 2021

No call when service was completed. Didn’t not follow directions left for pick up. More

by Kurt Huizenga
Recommend Dealer
No
Employees Worked With
IDK
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Jan 03, 2022 -

My Auto Import Center responded

I am sorry to hear that you had less than an exceptional experience during your last service visit. I have spoken with my Service Manager, Jim Pruitt, and he will be reaching out to you shortly as your satisfaction is of paramount concern.

December 18, 2021

The service at this dealership is beyond compare! They are always listening to any problem you might think your vehicle has. Never do they doubt you or make you feel like nothing is wrong. Once they ide More

by HIGHDENTIST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

December 18, 2021

Just bought a used subaru. Engine light came on quickly, but they serviced it promptly and were very nice More

by springr8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Six
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

December 18, 2021

Very clean, professional environment. My oil change and inspection were done quickly while I waited inside and ate popcorn!! More

by r_schuiteman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bliss
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

My Auto Import Center responded

Thank you for taking the time to share your experience!

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