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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

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March 22, 2022

Customer service is great, but workmanship and trust is subpar. Have had too many reoccurring issues with all of my vehicles. Now I remember why I stopped taking my first Subaru there. More

by gabie.engel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kreuter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bliss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

My Auto Import Center responded

Thank you for the review! We appreciate you bringing your concerns to our attention. Thank you for giving us the opportunity to earn your business!

March 21, 2022

Service was friendly,fast, and thorough. They were able to find an issue overlooked by a previous dealership More

by ratchildr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Mar 22, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

March 21, 2022

We were disappointed in the wait time. We came for a simple oil change and had an appointment (not a walk-in) and we were there over 2 hours. There was no communication from the staff abou More

by N.KOKX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know name
Mar 22, 2022 -

My Auto Import Center responded

Thank you for your insight and we apologize for your less than exceptional experience. We are currently in the process of redesigning our express team as we at Subaru continue to rapidly grow as a community to better the future experience for our Subaru community. Additionally we will be using this as a coaching opportunity with the team to make sure we are taking care of our guests to the best of our ability.

March 21, 2022

Good service and treated you right. Thank you for your help. Will be back for other work More

by DUNBO46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

March 20, 2022

I had a oil change at Myimports on Friday the 18th. Service was performed in a timely matter & the staff was very courteous. My only complaint was the two oily hands that closed my hood . Not a major i More

by bwags424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

My Auto Import Center responded

Thank you for the review! We appreciate you bringing this to our attention. Thank you for trusting us with your business!

March 20, 2022

Always helpful, car is always ready to go. Staff knowledgeable and professional! Wait time almost always reasonable. I have been a customer for over 20 years. More

by jworkman1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember any names
Mar 21, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you continuing to give us the opportunity to earn your business!

March 18, 2022

We can’t say enough about the extraordinary service and attention we receive at My Imports. They go above and beyond and deliver exactly what they promise and so much more.. We can’t tell you all how ver More

by velda.flier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glory Abiertas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byrd Harderman Jr
Mar 18, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review, Stuart and Darlene! We appreciate you giving us the opportunity to earn your business!

March 18, 2022

There Customer Service is amazing, they take good care of their customers. They get you in and out of your Service Appointments timely and are personable. They are an excellent Dealer Ship. I have recomm More

by DROCKS.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kreuter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

March 18, 2022

Amanda was friendly & helpful. Phone system is a challenge & hard to get the right info/person sometimes. Being bounced through the phone system is never pleasant and it’s very com More

by ACLARKEFAINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Opalek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda
Mar 21, 2022 -

My Auto Import Center responded

Thank you for the review! We apologize for the inconvenience with our phone system. Thankfully we are getting new phones very soon! We appreciate you giving us the opportunity to earn your business!

March 18, 2022

I get good service all questions answered with a smile. people are enjoyable to work with. More

by jwiseman
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pruitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

My Auto Import Center responded

Thank you for the review! We appreciate you trusting us with your business!

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