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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

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September 14, 2022

From scheduling the appointment to picking up our vehicle when completed, couldn't have gone better. Every employee was pleasant and efficient, and the service was completed very quickly. Only thing to make More

by mmoblo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ella Randall
Sep 15, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We do offer car washes upon request, so be sure to request one from your service advisor during your next visit! Please take into consideration that this will extend your time with us. We appreciate you trusting us with your business.

September 13, 2022

Very disappointed, spent a lot of money on a car and it shouldn't be rusting already! More

by DEWITT0
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jodi is the only thing I know
September 09, 2022

Always a good experience! Helpful and friendly. Enjoyed chatting with Sean and Bill while we waited. More

by betty8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Marciniak
Sep 12, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you trusting us with your business!

September 09, 2022

The service is usually fast and the employees are very friendly. The facility offers beverages and popcorn...very nice extra while you wait for your vehicle. More

by NPEDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

September 09, 2022

22 Highlander with 7000 miles, has a rear main seal leak. Toyota quality is supposed to be the best. Not the dealerships fault, service department doing what they can. Can't get loaner till Monday, planne More

by howard.post
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Bliss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

My Auto Import Center responded

Thank you for the review! We're so sorry to hear about your recent car trouble, and assure you that our service team will do everything they can to get you safely back on the road. We appreciate you trusting us with your business!

September 08, 2022

Follow up from my recent purchase to add accessories was timely. The staff was helpful and friendly. The work was completed on time and included a car wash. I am happy. More

by dennisharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Troyer
Sep 12, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

September 06, 2022

Work done was fine. Newer car with light interior came back very dirty. Very disrespectful. More

by SBWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ella Randall, Heather Marciniak
September 05, 2022

I have never had an issue with my auto in the past and my service was great with the exception of the scheduler. I wasted 4 hours of my time making an appointment because of the scheduler’s lack of communica More

by arielmoss
Friendliness
Recommend Dealer
No
Employees Worked With
Ella Randall, Justin Troyer
Sep 06, 2022 -

My Auto Import Center responded

We appreciate you bringing this to our attention. We're sorry to hear about your recent service experience. Please let us know if you'd like to speak with a service advisor about your experience. We appreciate you trusting us with your business!

September 05, 2022

I drove 70 miles round trip for a 10K service interval on my Audi because I wasn’t happy with my local dealer. I received outstanding and speedy service, performed as expected and without issue. From the More

by dmstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Keaton
Sep 06, 2022 -

My Auto Import Center responded

Thank you for the 5 Star review! We are so glad to hear that our team created a positive service experience for you! We appreciate you giving us the opportunity to earn your business!

September 04, 2022

Was pleased how fast I was seen for service. Not happy I have to wait up to 2 months for repair More

by JAKOZIAK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Troyer
Sep 06, 2022 -

My Auto Import Center responded

Thank you for the review! We appreciate you trusting us with your business!

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