My Auto Import Center - Service Center

We had our 2022 Toyota Rav4 in for its 10,000 mile oil change this summer and notified them of an annoying noise we were hearing when we reached 50 mph. They couldn't find the problem and we were stuck wi change this summer and notified them of an annoying noise we were hearing when we reached 50 mph. They couldn't find the problem and we were stuck with this issue until Javid Zahir called me and asked me to bring it in. He rode with me and heard our annoying noise and took it seriously. While I waited in their awesome customer waiting area (they have everything!) He took a mechanic out for a ride to try and solve our issue......they got back and found where it was coming from, fixed it and voila.....no more annoying noise!!! We are so happy and grateful to Javid who took our issue seriously and got it resolved!! What a great guy, he will be my go to Manager if I ever have any issues!! Thank you so much Javid and the Toyota service team!! More

Our Service Representative was amazing. He even got us a shuttle for us to go to breakfast while they did the installation on our vehicle. He even got us a shuttle for us to go to breakfast while they did the installation on our vehicle. More

I appreciate the attention given by Justin at your facility. I feel he has my back. The one comment I would like to add is your cost to rotate tires is too high. The mechanics can rotate the tires whi facility. I feel he has my back. The one comment I would like to add is your cost to rotate tires is too high. The mechanics can rotate the tires while waiting for the used oil to drain. With a battery powered impact this task can be done in less than 5 minutes with the exception of checking the torque when vehicle is back on the ground. More

I was in the dealership 4 hours, I never received updates. I had to constantly inquire as to the progress on my repair. Poor customer service. updates. I had to constantly inquire as to the progress on my repair. Poor customer service. More

Brought my Crosstrek in for an oil change. Was in and out in less than 30 minutes! Everyone was very friendly and helpful 😊. Was in and out in less than 30 minutes! Everyone was very friendly and helpful 😊. More

Everyone was great, moved fast, checkout was quick, great experience overall. Would recommend to others experience overall. Would recommend to others More

The service manager was very friendly and assisted me in getting what I needed done. However, I wish I had been told that my tires needed to be replaced before they were rotated - which is why I was there. getting what I needed done. However, I wish I had been told that my tires needed to be replaced before they were rotated - which is why I was there. I paid for a rotation on tires that ended up getting replaced at that same visit. I’m sure it wasn’t deliberate but just an oversight. More

Larry is the most competent, customer focused service advisor I have ever worked with! I have complete faith that he is looking out for me and being honest with me. 5 Stars! Highly recommend him! advisor I have ever worked with! I have complete faith that he is looking out for me and being honest with me. 5 Stars! Highly recommend him! More

A good experience. Amanda kept me informed and had the parience to see me thru the needs of my vehicle. Jeff too got me thru a tire change on my Tacoma. People frien Amanda kept me informed and had the parience to see me thru the needs of my vehicle. Jeff too got me thru a tire change on my Tacoma. People friendly and an overall fell of Positive Vibes. Good Job "MY". More

Rob did a fantastic job laying out the details with honesty and transparency compared to the typical sterotypes of salesman and got me the vehicle i wanted! honesty and transparency compared to the typical sterotypes of salesman and got me the vehicle i wanted! More