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My Auto Import Center - Service Center
Muskegon, MI
1,880 Reviews
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1,880 Reviews of My Auto Import Center - Service Center
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October 31, 2017
Questions about lease/have service done Today my husband and I came to My Import in Muskegon to ask questions about our lease which has 18 months left. Craig Pratt was there to help us. He a Today my husband and I came to My Import in Muskegon to ask questions about our lease which has 18 months left. Craig Pratt was there to help us. He answered all our questions and my husband and I left there feeling good about what we learned. It's the first time we ever leased a car. He showed us the new 2018 tiguan and my husband is crazy about it and anxious to lease it asa our 2016 Tiguan lease is up. Karen and Dave VanOordt More
by K492812V
Employees Worked With
Craig Pratt
October 22, 2017
The Best Dealer Experience Ever I have been to many car dealerships in the past & none come close to My Auto Import Center. Mickala was my Service Adviser and was very attentive and I have been to many car dealerships in the past & none come close to My Auto Import Center. Mickala was my Service Adviser and was very attentive and helpful. The dealership is clean, well organized, and has the best customer lounge I have ever been in. Other dealerships should model themselves after this one. More
by Derek DiLaura
Employees Worked With
Mickala VanDop
October 07, 2017
Great and dependable service I am keeping my 2004 Toyota Sienna well maintained. Kevin Sackett is my partner in this project. He accurately assesses the needs and recommends act I am keeping my 2004 Toyota Sienna well maintained. Kevin Sackett is my partner in this project. He accurately assesses the needs and recommends actions, service appointments are exactly on time and the service work is performed correctly and dependably every time. The quality of Kevin's service management is highly valued. The Sienna has 143,500 miles and is still highway safe and trustworthy. More
by TedBensinger
Employees Worked With
Kevin Sackett
February 22, 2017
I'm In Love With My VW Purchased my VW Golf in the fall and i have been more than impressed by the product and service of this 5 star dealership. I had a problem with the fu Purchased my VW Golf in the fall and i have been more than impressed by the product and service of this 5 star dealership. I had a problem with the fuel gauge dropped my car off and in less than an hour I was out the door with a fixed, cleaned & VACUUMED CAR!! Friendly staff CANNOT BE HAPPIER :) More
by Ewehman
Employees Worked With
November 05, 2016
Impreza 2012 Bought my first Subaru from Rob, and am very pleased with it. Rob was quite patient in making sure I saw a large selection of cars that fit all my cr Bought my first Subaru from Rob, and am very pleased with it. Rob was quite patient in making sure I saw a large selection of cars that fit all my criterias. I will definitely recommend his services to others. More
by Wldcat
Employees Worked With
December 23, 2015
Great service center I am a single female in my 60's and they pretty much ignored when I came to buy a car. So I bought a car from another dealer and take my car to My Imp I am a single female in my 60's and they pretty much ignored when I came to buy a car. So I bought a car from another dealer and take my car to My Imports for oil changes. Their oil change department is wonderful. Two weeks ago I went in to have my phone synced. The manager synced it for me but once I left it didn't work. I returned a week later when I had time but I was told no one was available at that and to make an appointment. I needed one after 4:00 because I was teaching and Wednesday was open. On that Wednesday I did not get out of school until 7pm. So today I went in to make another appointment with the Subaru service. They were very busy and I waited for the manager. Another young man came up to the desk and asked if I needed something. I said I needed an appointment to have my phone synced with my car. He said ,"let's take your car outside". We did and in less than a minute he was done!! I asked why I needed an appointment. He said I didn't. He was so helpful, and nice, I will go back to him if I need anything with my car. His name is Jeff Perkins. He works in sales, not service! More
by Riley1
Employees Worked With
Jeff Perkins
October 22, 2015
Work Great with People! I took my Nissan Leaf in for it's 2nd Maintence Check-Up this morning and was treated with professional kindness and courtesy all the way from Rita at I took my Nissan Leaf in for it's 2nd Maintence Check-Up this morning and was treated with professional kindness and courtesy all the way from Rita at the the front desk, to Makala the Service Representative. Rita had assisted me in making my appointment and made sure I had everything I needed to be ready for the service appointment. She may be on the front desk, but she had headphones on and she doesn't sit behind that desk..she is up and getting callers connected with the proper salesman for their questions. I watched her work with amazement! Every company should have a Rita! Makala took great pains to make sure I was satisfied and got the correct service I needed. She went above and beyond her duties, especially since it turned out to be a very busy day, and she juggled customers, me, and other service consultants to make sure everything was running on schedule. In fact, she got me in and out ahead of schedule! I highly recommend dealing with her. I highly recommend My Import if you want the best in service for your automobile, and in customer care for yourself or family! More
by girliegirl88
Employees Worked With
Makala - Service, Rita - Customer Care
October 17, 2015
Great Service One week after I purchased a used vehicle from My Import, I noticed there were wheel locks on all four wheels...and I was not issued a wheel lock key. One week after I purchased a used vehicle from My Import, I noticed there were wheel locks on all four wheels...and I was not issued a wheel lock key. JP (Jeff Perkins, my sales representative) quickly got me into the Service Department where Frank Siebart (Assistant Service Manager) and Ramsey Alvarez (Parts Specialist) removed the locks and installed replacement lug nuts free of charge. The Service Department waiting room was clean, had comfortable couches and chairs with plenty of magazines and TV...along with complimentary beverages. It is obvious to me that My Import places great attention to detail and in keeping their customers happy. I highly recommend their service. More
by skywatch
Employees Worked With
Jeff Perkins, Frank Siebart, Ramsey Alvarez
September 03, 2015
Dependable and Trustworthy! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! Thank you for getting the parts for my old Subaru! You always get me back on the road in a very short time. It is very appreciated! More
by SUBARU_J
Employees Worked With
Jeff Butts
July 29, 2015
Incompetent parts counter personnel. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. The most useless, disorganized parts counter I have ever experienced in my 53 years on this rock. I wouldn't recommend even bothering with place ever. I know I won't try again. Because of their incompetence, the brake job needed on this car won't be able to get finished until late next week. I'll be ordering from the nearest other Subaru dealer I can find and will never recommend these people or deal with them again. Ordered parts Monday was told I would receive a call when they can in today By 4:15 PM I had not received it called them couldn't find my order, had to get the VIN info again parts are in but now too late for me to pick up asked to hold for 24 hours and finally told they won't unless I supply a credit card number which I could not get until after they close. They didn't have record of the order, phone number and never told me about a CC to hold the parts until after too late to do anything. I'll be dealing with someone else for parts from now on. Apologies to Mark, not sure if he was who I spoke with at one point but could not submit this without picking an employee. EDIT ---------------------- After spending nearly an hour and four or five phone calls with the above results and then deciding to drop this place like a hot rock, I got the parts needed from another dealership ordered and set up for delivery in a single phone call and 5 minutes from a much better dealership in the area. And for $35 less... Do yourself a favor and avoid this place at all costs. More
by SilllyVamp
Employees Worked With
Jeff Butts
