My Auto Import Center - Service Center

Toyota service desk Always great service the toyota service desk manager does a great job getting the service we need He always greets you with a welcoming smile and Always great service the toyota service desk manager does a great job getting the service we need He always greets you with a welcoming smile and by name More

Best experience with purchase and service Our salesmen, we worked with a couple, were knowledgeable, friendly, and helpful without being pushy. We visited on several occasions before choosing Our salesmen, we worked with a couple, were knowledgeable, friendly, and helpful without being pushy. We visited on several occasions before choosing to purchase our first brand new vehicle from the dealership. Justin and Alex were awesome with crunching numbers and getting us a great deal. They also stayed late to make sure I could drive my car home that day! Since purchasing I have been in for three service visits (2 year full service free) for oil changes and tire rotations. Each time I was created by Byrd who was, friendly, professional, and quick with the needed maintenance. I would and have recommended my auto to several friends! More

Great service Kelvin took great care of my matrix. Kelvin was professional. Nice people deal with. I would recommend my auto import center to anyone looking for ser Kelvin took great care of my matrix. Kelvin was professional. Nice people deal with. I would recommend my auto import center to anyone looking for service. More

Great Service Kevin took great care of my RAV4! Kevin was professional, personable and attentive. I was in and out before I had time to take advantage of coffee an Kevin took great care of my RAV4! Kevin was professional, personable and attentive. I was in and out before I had time to take advantage of coffee and popcorn! Best service visit ever!!! More

Too busy to help, non responsive to service request My Prius, which I purchased at My Auto Import Center, needed immediate service due to check maintenance light turning on. I stopped by to speak with s My Prius, which I purchased at My Auto Import Center, needed immediate service due to check maintenance light turning on. I stopped by to speak with someone in the service department and they told me about a minimum service charge of 75 dollars just to pull my car into the garage. I told them I'd get back to them. Later that day, after they closed, I logged onto their website with a service request. I received an instant response saying someone would call first thing the next day. Nobody called. I logged onto the website later that day saying nobody had responded to my request for service. Once again, nobody responded. Two days later I went to a competing dealer and had my car serviced to my satisfaction and without a charge to pull it into the garage. I will never return to My Auto Import Center. More

The Doctor Is In Hey Siri call My Auto......call rings through....Mickala answers: Good Morning Mr. Marcinkowski, How can I help you today? Ski: Good morning Doctor Hey Siri call My Auto......call rings through....Mickala answers: Good Morning Mr. Marcinkowski, How can I help you today? Ski: Good morning Doctor Mickala, my Passat is in need of a check up. Mickala: What are the symptoms and when can you bring it in? This is how every call starts when I call in to Mickala. Appointments are made and when I bring my vehicle in the cost and the approximate time is given for the repair. She asks if I need a loaner vehicle or a ride somewhere. Mickala checks my vehicle history and informs me of any additional service needed. She keeps me informed on the status of the repair and when the work is completed. This is excellent customer service!! More

Phenomenal service Mickayla has given amazing service in the short time I have been going through My Auto. She is very helpful in answering all of my questions and liste Mickayla has given amazing service in the short time I have been going through My Auto. She is very helpful in answering all of my questions and listening to all concerns I have. She goes above and beyond to make sure everything goes correctly. Very informative as well. I would definitely recommend Mickayla and My Auto to others - I actually have already! More

None Better!!! We Have been bringing our Audi's to My Imports for 10 plus years now and working with Mickala for the past close to 2 years. If there were an option f We Have been bringing our Audi's to My Imports for 10 plus years now and working with Mickala for the past close to 2 years. If there were an option for 10 stars We would use it. Mickala and her team are amazing and always take Great care of us and our vehicles. Going the EXTRA mile is standard for this place. It's not Just a job for most of them It's also a passion for Cars. More

Great Customer Service! Last Friday night, my Audi Q5 stalled out so I had to get it towed to My Imports. I sent an email to Mickala about 9:00pm to let her know that the ca Last Friday night, my Audi Q5 stalled out so I had to get it towed to My Imports. I sent an email to Mickala about 9:00pm to let her know that the car would be there and asking if she could get it scheduled for service. To my surprise and appreciation, Mickala texted me back that same night to let me know she received my email and to arrange to meet me early Saturday morning to get a loaner car (even though Saturday was her day off). Many thanks to Mickala! Great job! More

5 Star Experience Time After Time Mickala VanDop provides THE BEST customer service experience I have ever had.from an auto dealer... hands-down, none better. I service both my A8Ls a Mickala VanDop provides THE BEST customer service experience I have ever had.from an auto dealer... hands-down, none better. I service both my A8Ls and my wife's Jetta through Mickala. Her attention to detail and knowlege of the car's technology is very impressive. One would think she's both a world-class service provided AND an ASE-certified technical all rolled into one person. I have owned VWs, Volvos, BMWs, Mercedes-Benz, and Audis and have had them serviced either through the dealer or indies. MyImport Audi and Mickala provide me the best experience in the 44 years I have owned cars. More