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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

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November 14, 2018

Oil change Great service. Mickala is great to work with. Professional and efficient. The services are a little pricey. I waited a total of 2 hours.....but it More

by DNSTYLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
Nov 19, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience withe everyone!

November 14, 2018

Great as usual The service employees are always professional, helpful and friendly. My Sienna door did not act up while at the dealership. Kevin checked with Toyot More

by SLYEAGER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr, Tyler McKellar, Kevin Sackett
Nov 19, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

November 14, 2018

Impreza repair work I explained an issue and they figured out I needed a throttle body cleaning. Now it starts and runs better. They fixed a rod and lug nut on a tire whe More

by Beth P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

My Auto Import Center responded

Beth thank you so much for taking the time to share your experience with everyone!

November 13, 2018

Great customer service I love being able to drive right into the building anytime I need scheduled or unscheduled service. Heather and everyone I have dealt with in service More

by Linda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

My Auto Import Center responded

Linda thank you so much for taking the time to share your experience with everyone!

November 11, 2018

Always treated well I am treated very well every time I go in for service. That’s why I keep going back.I feel like I’m listened to. More

by LYNMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr, Kevin Sackett
Nov 12, 2018 -

My Auto Import Center responded

Thank you so much for taking the time to rate and review our dealership!

November 08, 2018

25K service I called at last minute for an appointment because I was nearby. Hurrah! Got in an hour or so later. Service was friendly, answered all my questions. More

by revelsap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Nov 08, 2018 -

My Auto Import Center responded

Thank you for giving us the opportunity to earn your business!

November 07, 2018

Great Cutomer Service Great experience and Mikayla couldn’t be more accommodating! I would definitely recommend this place for service and sales. We will not go anywhere el More

by Pamela Donnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
Nov 07, 2018 -

My Auto Import Center responded

Pamela thank you for taking the time to share your experience with everyone! We appreciate the opportunity to earn your business!

November 04, 2018

Nice and easy This purchase was a good experience. No problem with getting a test ride to ensure this was the right purchase for me. with everyone it was very timel More

by bryce.brouwer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regan Taylor
Nov 05, 2018 -

My Auto Import Center responded

Thank you for the opportunity to earn your business! Enjoy your new Truck!

November 02, 2018

Was not told charges ahead of time I took my Subaru in for a check engine code read. Nobody mentioned they charge $70 just to do a read! If they would have told me that up front, I woul More

by cort1064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Nov 02, 2018 -

My Auto Import Center responded

It is our policy to explain any and all charges before we perform any inspection, diagnosis or repairs. I am sorry to hear that cost was never discussed prior to your vehicle's diagnosis. I spoke with my Service Manager Mark Leutzinger and he would like to talk to you regarding your experience. Please reach out to Mark at your convenience directly at 231.799.7134.

October 29, 2018

Excellent service. Heather and Eric were very helpful. They listen carefully and are very Professional. Caleb does a great job as well.They are a good team. More

by Bruce
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Caleb
Oct 30, 2018 -

My Auto Import Center responded

Thank you for taking the time to share your experience with everyone!

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