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My Auto Import Center - Service Center

Muskegon, MI

4.5
1,881 Reviews

1,881 Reviews of My Auto Import Center - Service Center

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April 17, 2019

love Is The Answer Just pleased as punch. I felt waited upon like I was royalty. Never felt pressured or mindless. When it was over I learned many important features of More

by kwelsch999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timera Crosby
May 07, 2019 -

My Auto Import Center responded

Thank you for the opportunity to earn your business and for taking the time to share your experience with everyone!

April 17, 2019

good efficient Prompt service, done on time. Very efficient and professional. Would recommend this dealership to anyone. We have had good experiences over the years. More

by Piazono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2019 -

My Auto Import Center responded

Thank you for the continued opportunity to earn your business and for taking the time to share your experience with everyone!

April 13, 2019

First time I wasn't satisfied Service person said it would be about 45 minutes so I waited, but I was there over 2 hours. If I knew that I would have went and had lunch. The excuse More

by g.doppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Apr 15, 2019 -

My Auto Import Center responded

I am sorry to hear that you had less than an exceptional experience while visiting our service department. I spoke with our service manager and we absolutely should have offered you a complimentary shuttle or free service loaner.

April 12, 2019

It was great! Everyone was friendly and very efficient. I was given a loaner and was called when the work was completed, including a recall fix. I was completely bl More

by pamlinton0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Mattice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mickala VanDop
Apr 15, 2019 -

My Auto Import Center responded

Mickala is one of the best and we are lucky to have her on our team! Thank you for giving us the opportunity to earn your service business!

April 12, 2019

The "Ground Hog Day" of exceptional customer service Mickala is the "Ground Hog Day" of customer service. While the repair process may be routine Mickala makes the service special and unique every time. More

by jmski2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren, Mickala VanDop
Apr 15, 2019 -

My Auto Import Center responded

Mickala is one of the best and we are lucky to have her on our team! Thank you for giving us the opportunity to earn your service business!

April 11, 2019

Tire rotation and oil change. Everyone in the service department is always friendly and service is completely promptly. Service area is clean. I appreciated the car wash after my c More

by cindayonker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the gentleman that moved my car. , Vince Devette
Apr 15, 2019 -

My Auto Import Center responded

Thank you for giving our team the opportunity to earn your business!

April 11, 2019

High prices $75 + dollars for an oil change is totally unacceptable. Price was not displayed or provided prior to service being completed. All previous oil change More

by grenevitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince Devette
Apr 24, 2019 -

My Auto Import Center responded

I am sorry to hear that you had less than an exceptional experience during your last visit. I have spoken with our Service Manager Javid Zahir regarding your issues. We will be sure to discuss our oil change pricing with every customer before the work is completed .

April 11, 2019

Excellent Service When ever I visit My Auto Import Center, I always experience top quality customer service. The employees are professional and kind! Service was easy, More

by ECSAWYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Devette, Eric Nelson
Apr 15, 2019 -

My Auto Import Center responded

Thank you for giving our team the opportunity to earn your service business!

April 11, 2019

Good fast service no pushy sales I was torn between 3 and 4 stars just for the fact that it was a little hard for me to get an appointment that worked for my work schedule, once I arr More

by lizzymay2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 15, 2019 -

My Auto Import Center responded

Thank you for giving our team the opportunity to earn your service business!

April 09, 2019

Great Fast and friendly They let me know everything about my car and if there was anything I should have fixed. Nothing else to say, everything went g More

by Bnich76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mickala VanDop
Apr 15, 2019 -

My Auto Import Center responded

Thank you for giving our team the opportunity to earn your service business!

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