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My Auto Import Center - Service Center
Muskegon, MI
1,881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,881 Reviews of My Auto Import Center - Service Center
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February 27, 2020
Morning employees not friendly. I usually deal with the subaru side which is ALWAYS AMAZING so I decided to bring the company vehicles to the other service department. When we arrive I usually deal with the subaru side which is ALWAYS AMAZING so I decided to bring the company vehicles to the other service department. When we arrived there were many counters and not one employee greeted me. I walked up to the closet counter and asked a man named Kris if this was where I was supposed to check in and he barked at me "I'll be with you in a minute" I did get a call later from Larry and he was very professional and the girl that took payment was great. I was never told when the vehicle was done either. If I return , I won't be going there in the morning because noone is friendly that early. More
by julie38
Verified Customer
February 27, 2020
Employees were wonderful. An oil change, inspection and wash took 2hours and 16 minutes. The cost was over $100 for an oil change!!😳 I will find a new place next time. wash took 2hours and 16 minutes. The cost was over $100 for an oil change!!😳 I will find a new place next time. More
by aliciagrennan
Employees Worked With
Don’t remember.
February 26, 2020
Always great service, easy to make an appointment.Easy Always great service, easy to make an appointment. Easy in and out. I appreciate the video of the service done on my car and the narrative with the v Always great service, easy to make an appointment. Easy in and out. I appreciate the video of the service done on my car and the narrative with the video. More
by MJBELTER
Employees Worked With
February 26, 2020
I've always enjoyed going to the service center at Subaru of Muskegon. The team has always been polite, considerate, thorough, and in my opinion, well-organized. The waiting area is also always pleasant. I h of Muskegon. The team has always been polite, considerate, thorough, and in my opinion, well-organized. The waiting area is also always pleasant. I honestly do not mind the 35 minute drive in order to receive service from those reps. More
by Gannon
Employees Worked With
I don't know who I worked with specifically.
February 26, 2020
I thought it would take an hour. It took them 20min. In and out and on the road. Very appreciated and always friendly. Thank you for your A+ service. and out and on the road. Very appreciated and always friendly. Thank you for your A+ service. More
by LYNMIE
Employees Worked With
Other Employees :
Byrd Harderman Jr
February 24, 2020
I visited for a recall issue on the front passenger airbag. The service intake person greeted me promptly, had my information ready, took the vehicle right back, and it was completed sooner than they airbag. The service intake person greeted me promptly, had my information ready, took the vehicle right back, and it was completed sooner than they had said. The waiting area was comfortable, clean and had beverages and snacks. After it was done, I was even offered (and accepted) a car wash. Great service! More
by cgmgray
Employees Worked With
February 20, 2020
The service team at my auto import center was thorough and professional. They got through my car's many service needs in a timely manner. Also, they kept me informed of any additional issues that came u and professional. They got through my car's many service needs in a timely manner. Also, they kept me informed of any additional issues that came up when servicing my car. More
by bryon_s
Employees Worked With
February 19, 2020
Service Department Is Top Notch! Everytime I step foot in the dealership I feel like I am right at home. I am always treated like I am number one! Heather and Eric always make sure I Everytime I step foot in the dealership I feel like I am right at home. I am always treated like I am number one! Heather and Eric always make sure I am taken care of! Will never go anywhere else! More
by Slater1212
February 19, 2020
We needed our wheels replaced under warranty. The shop was ready for us, gave us a shuttle ride, finished the order ahead of schedule and quickly picked us up with the shuttle. was ready for us, gave us a shuttle ride, finished the order ahead of schedule and quickly picked us up with the shuttle. More
by RANDD4
February 13, 2020
The service work became very inconvenient when we had a ridiculous time trying to get picked up by your shuttle service. Teach your people to LISTEN. My husband had to call back SIX times to get the correc ridiculous time trying to get picked up by your shuttle service. Teach your people to LISTEN. My husband had to call back SIX times to get the correct information to the shuttle driver. Your employees were too quick to just spout off their information or pass him off to another extension. If they would have listened the first time he wouldn’t have wasted so much of his work day. I definitely think your organization has lost some of its quality customer service that i’ve come to expect from My Auto Imports... More
by TECHNICALLYART
Employees Worked With
