My Auto Import Center - Service Center

Great. Welcoming, trusted, informative, timely, friendly, communicative, and a relaxing dealership atmosphere. So I guess we need another fourteen words Welcoming, trusted, informative, timely, friendly, communicative, and a relaxing dealership atmosphere. So I guess we need another fourteen words let's see what we can do. More

Routine oil change Was in for oil change on May 19 2020 never received my inspection report by email was handed my receipt Would like to have inspection report Was in for oil change on May 19 2020 never received my inspection report by email was handed my receipt Would like to have inspection report More

Good Service as usual The service was great as usual. My car was serviced in a great reasonable time. My only complaint is that it was not run through the car wash after The service was great as usual. My car was serviced in a great reasonable time. My only complaint is that it was not run through the car wash after the oil changed and tires rotated. More

Service excellent as always. I had my winter tires removed and the price was very reasonable. They also stored my winter tires so I didn’t have to lug the, back home. I got in an I had my winter tires removed and the price was very reasonable. They also stored my winter tires so I didn’t have to lug the, back home. I got in and out in less than the quoted time. Service was awesome. More

Recall of rear coil springs Recall performed without problems and in good time. Okay, I will write more words until I hit the minimum requirement, but it leaves me wondering... Recall performed without problems and in good time. Okay, I will write more words until I hit the minimum requirement, but it leaves me wondering... More

They went way above what I expected! Just asked for a simple evaluation and they ended up taking car into the shop and ended up servicing the car. simple evaluation and they ended up taking car into the shop and ended up servicing the car. More

Great Service - Dirty Car The service was great, everyone was friendly, it was fast and the waiting room was nice. Lots of things to keep my 4 year old busy while we waited. Th The service was great, everyone was friendly, it was fast and the waiting room was nice. Lots of things to keep my 4 year old busy while we waited. The only complaint I have is that when I got my truck home, there were quite a few spots on the outside and interior of my truck made by motor oil covered hands. One of them was on the light gray, textured plastic. I live an hour away, so I ended up trying to get the stains out myself. They all came off okay except for the one on the light gray plastic. That was disappointing because this was a brand new truck. More

Customer Service and Workmanship Great!!! I like dealing with Eric Nash in the Service Center. He is very honest, kind and respectful and goes the extra mile-- I feel like a valued customer. I I like dealing with Eric Nash in the Service Center. He is very honest, kind and respectful and goes the extra mile-- I feel like a valued customer. I have been at other Subaru dealerships for service where I feel like a number and am just getting my car pushed through. Very importantly we have had good outcomes from Muskegon Subaru. We have not had to return for something forgotten or not done correctly (which has happened at another dealership). I also appreciate the size of your showroom. I had to wait a couple of hours, and was able to sit in the child's play area away from other people--which I appreciated during the COVID outbreak in May 2020. We drive out of our way to go to the Muskegon Dealership. More

They were very efficient and friendly. I got in and out quickly. I have only had my Forester for 6 months. I was glad the waiting area was so large, so that people waiting could very easily observe socia quickly. I have only had my Forester for 6 months. I was glad the waiting area was so large, so that people waiting could very easily observe social distance. More

Very busy but was able to get out in 20-25 minutes. All service managers had masks on. But saw none on workers back in service. Would have felt more comfortable if all wore masks. service managers had masks on. But saw none on workers back in service. Would have felt more comfortable if all wore masks. More